Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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My pet insurance. Met Life.
Always takes care of my claim . Never any problems. Would recommend to any pet owner.
Insurer: MetLife
By: Linda Yonko
Super fast claim process
Super fast claim process, approval, and reimbursement. Used direct pay at Vet Hospital and was a seamless process. Trupanion is the gold standard for pet insurance.
Insurer: Trupanion
By: Kelley
Eye Surgery for Braylon
Trupanion is truely the best to work with. I brought my dog, Braylon, in LV Specialists to have her eye examined. Sadly she needed eye surgery, but happily Trupanion came to my rescue. A quote for the surgery was given within 15 minutes and I scheduled the surgery for the next day. Without Trupanion's support, timelyness and assisting me, this much needed surgery would not have happened, Thank you Trupanion and Braylon thanks you too!
Insurer: Trupanion
By: Dianne
Great customer service
Great customer service. Was able to get my new puppy insured. Thank you.
Insurer: Nationwide
By: Joette Shaw
My dog unexpectedly got sick
My dog unexpectedly got sick. i had to take her to the emergency vet. They took care of submitting the bill to you and everything was taken care of. I had to pay my portion of the bill of course. Thank God I have Trupanion, because I wasn't expecting that big of a bill.
Insurer: Trupanion
By: Joan
Immediately responsive and the claim…
Immediately responsive and the claim was paid with no problem
Insurer: Trupanion
By: Ann Jackson
Trupanion excels at providing the best…
Trupanion excels at providing the best coverage for my Dogs. Their speedy attention to all claims, and recent updates to the web interface, have greatly improved the overall experience. During my Dogs time of need with the medical issues, Trupanion has been there to ensure we are able to provide them the best medical care. Thank you Trupanion.
Insurer: Trupanion
By: Ariel
They deny every claim
They deny every claim, typically citing a lack of records, even though they're attached. They used to not suck, but they're turning into United Healthcare. Don't waste your money, they don't offer any semblance of insurance here.
Insurer: Healthy Paws
By: Ford Summit
Great experience
First time pet insurance user and it was great! Prompt, attentive, excellent communication.
When I called to get information about…
When I called to get information about getting pet insurance. Karley was very patient with all my questions and answered everything to my satisfaction.I was very impressed with the customer service compared to other companies. I would not hesitate recommending fetch pet insurance to any of my friends or family.
Insurer: Fetch Canada
By: Albert Massaro