Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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A solid pet insurance experience
Easy to upload claims ; overall solid payment have been repaid , staff is very professional .
Insurer: MetLife
By: Shoppers paradise
Review for Justin
I’m very pleased with the service I received from Justin. He was very helpful and patient. He answered all my questions and did not rush me. I’ve been researching a lot of pet insurance companies and this one seems to be the best. Thank you for all your help!
Insurer: Fetch
By: Lois
Been a customer for 7 years and have…
Been a customer for 7 years and have had great experiences. Claims are easy, customer service is friendly and compassionate, and their app and website are easy to navigate. Claims are processed quickly without hassle, with clear explanations. Payments are easy and not unnecessarily delayed.
Insurer: Pets Best
By: Megan Snyder
Being as this was our first time having…
Being this being our first time having to fill out a claim after 2 years, it was a user friendly experience. The service was quick and easy as we were thankful lady was not hurt unto death🙏🏾 Again we’re are thankful that we still have lady and the support we received from Spot Insurance.
Insurer: Spot
By: Michael Chiles
Easy breezy claim process
Super easy, great and quick experience getting our claim processed after our dog had to have emergency surgery due to a foxtail getting embedded in her paw. Just uploaded all the receipts and submitted the claim through the app and got payment quickly. Highly recommend!
Insurer: Spot
By: Camilla Podowski
I’ve had 5 claims so far with Spot…
I’ve had 5 claims so far with Spot pretty close to each other. All claims have been handled quickly and have been paid. No questions asked. I would recommend every pet owner to get a policy with Spot.
Insurer: Spot
By: Daniel Witt
I seriously have loved my experience…
I seriously have loved my experience with MetLife Pet Insurance. I previously shied away from any sort of pet insurance and now I’m regretting never having had you sooner. The claims steps are simple and painless and are dealt without issue and are extremely timely. Thank you for being such a great company and providing such great service.
Insurer: MetLife
By: Matt Shawhan
Quick payment
I appreciate trupanion and my vet working together. After extensive surgery it was one less thing I had to worry about. Trupanion paid their portion as promised.
Insurer: Trupanion
By: Renee
Great service!
Great service!! Fast, knowledgeable, friendly, helpful - 100% satisfied and would highly recommend.
Insurer: Nationwide
By: Liz