Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Responsive
Responsive, quick follow up, there for the sudden unexpected expenses to help with pet care.
Insurer: Pets Best
By: Nancy White
No haggling and quick reimbursement
My dog needed the dog version of ACL repair. When i submitted her paperwork I was prepared. ( that is important if you would like your reimbursement in a timely fashion). The process was seamless and, I think I got my refund in 5 business days. I’m very happy with the fairness and speed of MetLife. They stood by their contract and there was no haggling!! I am very happy with the outcome. Great job MetLife! With gratitude, JF
Insurer: MetLife
By: Jane Fahey
Great customer service
Great customer service Fast and helpful No red tape
Insurer: MetLife
By: Gustavo
MetLife has wonderful customer service…
MetLife has wonderful customer service and claims are reviewed and paid very quickly.
Insurer: MetLife
By: Tanya
Metlife reimbursed vet bill asap
it is hard enough when you pet falls ill, but Met life pet insurance, reimbursed me in a very fast time, thanks Joanne
Insurer: MetLife
By: Gary Reiss
Claim
I sent in my claim on 5-16-26, on 5-19-26 money was in my account.Met life pet has always been very knowledgeable. Great pet insurance.
Insurer: MetLife
By: shary moss
Great terms and USA Customer service…
Great terms and USA Customer service at your fingertips! Plenty of plans to choose from. Easy to submit a claim by text or email.
Insurer: MetLife
By: Joseph
It was easy to do
It was easy to do. The site is easy to use and upload my documents. It is unfortunate I had to use the policy but it was worth it. Great overall experience.
Insurer: MetLife
By: Robert
Easy online process
Easy online process, quick direct payment. Excellent experience overall.
Insurer: MetLife
By: customer