Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Amazing experience
Amazing experience! Melody made the process super easy
Insurer: Nationwide
By: CB
Aileen was very helpful in getting me…
Aileen was very helpful in getting me to the right people to add my second cat. They made the process very easy.
Insurer: Fetch
By: That Daily Deal Customer
The professional and very informative…
The professional and very informative response in a timely manner!
Insurer: Fetch
By: Holly
They handled my claims very quickly…
They handled my claims very quickly which helped out immensely for my suddenly very sick animal. The ease of filing claims was awesome. Thank you.
Insurer: Spot
By: Barbara Balasz
Spot is pet insurance that actually…
Spot is pet insurance that actually works. I couldn't believe how easy it was to submit a claim and actually get my claim approved and paid.
Insurer: Spot
By: Graham Mckenna
Great service
Great service. Handled my claim fast and efficient. Glad I joined them for our 2 dogs.
Insurer: Spot
By: Customer
The process to submit a claim was…
The process to submit a claim was relatively easy. I'm thankful grateful and blessed to have purchased pet insurance through pet's best.
Insurer: Pets Best
By: Penny L
Just the way she was so helpful and…
Just the way she was so helpful and sweet
Insurer: Fetch
By: Cheryl Giarratani
The customer service help was excellent…
The customer service help was excellent and they paid 90% of my claim as promissed.
Insurer: MetLife
By: Lisa SCHWARTZ