Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Explained the policy very well
Explained the policy very well, gave me options without pushing me to get the priciest plan, took 2 minutes to fill out form. Very easy and hassle free.
Insurer: Prudent Pet
By: Irma
Great experience!
Working with MetLife has been a great experience - a fast and easy process with submitting claims. I wish I signed up for MetLife sooner! Thank you for your help in protecting Ralph!
Insurer: MetLife
By: customer
I still have yet to be reimbursed for…
I still have yet to be reimbursed for my dog Charlie browns vet visit.
Insurer: ASPCA
By: Adam Agueros
Every pet should have coverage!
Recently my baby became paralyzed and required an expensive surgery. ASPCA quickly reimbursed me for the costs!
Insurer: ASPCA
By: Tamara Loud
Prompt and easy claim process
Prompt and easy claim process
Insurer: MetLife
By: customer
For me they have been the best…
For me they have been the best insurance company ! Better then for us human They took care of my $2000 pet bill very quickly I love this pet insurance Thank you Embrace
Insurer: Embrace
By: Asimina Gressis
Great Partnership - Great Follow-through
Received pre-approval for a major surgery. Fetch carried through like champs! My little Cooper is healing quite quickly and has his follow-up in a little over a month. I remain certain that Fetch will be with us through that, as well. Thank goodness for companies like Fetch who stand behind their products and services! My little Eddy is covered, as well!
Insurer: Fetch
By: Roger Eich
First time filing a claim
The website was understandable and easy to use to file a claim. The Spot team answered all of our questions with out much of a delay. This was the first time our kitty went to the emergency vet, and we’re glad we had Spot insurance.
Insurer: Spot
By: Erin H