Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Filing a claim
Filing a claim is easy and quick using the app.
Insurer: MetLife
By: Lou E.
I highly recommend Healthy Paws
I highly recommend Healthy Paws for your pet. It's so easy to submit a claim right through their app. Claims are processed quickly and claim reimbursements are paid in a timely manner.
Insurer: Healthy Paws
By: Lisa Caruso
Fast, great reimbursement for doggo dental work
We have been Fetch customers for our two dogs for several years. Our nine-pound terrier mix needed to have periodontal surgery in May 2026. The surgery happened in mid-May, and Fetch Pet Insurance reimbursed us per our plan's policy by May 31st. It was a quick, easy process - thank you!
Insurer: Fetch
By: Nicole
Great Experience
I have never had a problem with reimbursement and their website is easy to work around.
Insurer: Spot
By: Kelvin Crawley
Easy to talk to person .They are …
Easy to talk to person .They are always very helpful. I like you email. It very easy to communicate.
Insurer: Spot
By: Mary Charoth
User Friendly
easy to compare the different types of plans and rates available
Insurer: MetLife
By: MARTINA CHARLES
claim submission is user friendly and…
claim submission is user friendly and reimbursement is timely.
Insurer: MetLife
By: customer
Still paying monthly for a dead cat after cancellation
I cancelled my policy when the cat passed away. I received an email of cancellation and a sum of money from the policy coverage for euthanasia. That was seven months ago. I just received an email for auto renewal of the policy. It looks like they had continued to pull money from my account for that policy for a dead cat. When I called support it was "Oops we had changed systems". Totally unacceptable. My lesson learning is check all of your banking monthly transactions and make no assumptions that Pets Plus Us has properly cancelled your policy.
Insurer: Pets Plus Us
By: Brad
Very easy to get quotes and explore…
Very easy to get quotes and explore options. Chat is available for questions which is helpful.
Insurer: Nationwide
By: customer
Great experience and great customer…
Great experience and great customer service. Fast processing claims. I’ve had nothing but positive experiences so far.
Insurer: Spot
By: Claudette Lingasin