Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Adopted a cat from shelter and a few…
Adopted a cat from shelter and a few days later signed up with Fetch. Was healthy but developed health issues a few days later and made two vet visits and two pet hospital visits (one was overnight stay) all within 5 days that week. Needless to say, it was very expensive. I wrote a letter to Fetch explaining all the facts of the situation, all prior to insurance starting. I just received reimbursement for the majority of medical bills thanks to the Pre-Ex Protection included in my policy. I was so grateful for this unexpected reimbursement of medical costs. I would recommend Fetch for your fur babies.
Insurer: Fetch
By: Susan
would be very helpful to be able to…
would be very helpful to be able to talk directly with a live person re claims processing and additional requirements needed by Fetch.
Insurer: Fetch
By: marie
Two Thumbs Up Great Pet Insurance
Easy online access to submit estimates and claims, and to review account details. Comprehensive coverage. Fast reimbursement turnaround. Polite, helpful, and friendly customer service.
Insurer: Pumpkin
By: Andria
My agent Ken provided a great service
My agent Ken provided a great service, 5 stars! Insurance policy for 2 exotic pets.
Insurer: Nationwide
By: Alexey
Highly recommended.
The colleague I spoke to (Nadine) was super helpful. It was an easy process to tailor the insurance to our needs. All in all a great customer experience. Would highly recommend if you want a simple yet comprehensive plan for your pet.
Insurer: Fetch Canada
By: Augustus Ashall
App is easy to use and claims are…
App is easy to use and claims are always quickly reviewed!
Insurer: MetLife
By: customer
They made the entire situation much…
They made the entire situation much easier than I expected. We’re very happy with our decision to have them as our pet insurance company.
Insurer: MetLife
By: Bob Conway
Was just checking on a claim
Was just checking on a claim. Customer service was excellent.
Insurer: Trupanion
By: Max
My agent was very helpful and patient
My agent was very helpful and patient. Great customer service, thank you.
Insurer: Nationwide
By: S Lun
Jesus was very helpful and patient on…
Jesus was very helpful and patient on the call. I felt very heard and taken care of !
Insurer: Nationwide
By: customer