Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great service
Melody is sweet and patient, she explained everything well and adjusted me to what fitted me best.
Insurer: Nationwide
By: Kendra
Uncaring
First, I waited almost 30 minutes for anyone to answer the phone and then the girl on the other end was cold and direct without any care for why I was calling. It was heartbreaking.
Insurer: Embrace
By: Roberta Stephens Satori
Dog I did have,
you hide your phone number and since it was auto payment I want to cancel do not have the dog. You just go billings me even I tried to cancel, Scam.
Insurer: Fetch
By: Joyce
When I called to find out the process…
When I called to find out the process the person whom I spoke was very helpful. It was a relief that Trupanion paid the doctor directly, it was one less issue I had to deal with. I mentioned my experience to some of my fellow teachers who became interested and said they were going to look into getting Trupanion for their fur babies. I hope they do if not it's their loss:(
Insurer: Trupanion
By: Christine
Looking into different insurance companies
I will be searching for different insurance companies after this experience. I submitted a claim on March 2nd, submitted all the paperwork, it kept getting denied because they lost my vets notes, so 3 months later of going back and forth with them, they finally “found them” all of a sudden, just for them to deny my claim again, I submitted an appeal but just found out I was given the wrong email so I have to call back AGAIN, and was told the appeal will take another 30-60 days, mind you, I have been dealing with this for 3 months now. I pay quite a bit of money a month for this insurance just for them to give me a headache and not want to pay a single penny of any of my dogs vet bill. By the time this is all done we’re looking at 5 months to get a claim processed.
Insurer: ASPCA
By: Jessica Wade
I previously had my pet insured with
I previously had my pet insured with you and was very pleased with the quality of customer service and how quickly claims were settled. I know with my new addition I will get the same quality and value for my furbaby
Insurer: Prudent Pet
By: bpinordgmail.com
Responsive to questions
Responsive to questions. Worked with me on military discount
Insurer: Prudent Pet
By: DA
On time, for Lulu
They always do, what they said they would when I first joined.
Insurer: MetLife
By: Sandra Thomas
Very pleasant easy to deal with and…
Very pleasant easy to deal with and straight to the point , thx for helping me switch insurance with such ease!
Insurer: Fetch Canada
By: Andrea Juarez
quick claim recovery
quick claim recovery. Wonderful representatives who answer questions and always seem cheerful. Great coverage!
Insurer: Pumpkin
By: jodi