Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Researching Pet Insurance
After three days of researching pet insurance for my 10-week-old Frenchie, I ultimately chose Fetch—and Joshua Sabado played a big part in that decision. He was patient, knowledgeable, and took the time to answer all of my questions. What really stood out was being able to speak with a real person instead of being pushed through endless automation. Great customer service goes a long way, and Joshua made the process easy. Hugo and I thank you!
Insurer: Fetch Canada
By: Jessica R
Best ever pet insurance
Excellent customer service and care Truly a great company
Insurer: Pumpkin
By: Lori
They do what they say they do
They do what they say they do, and they do it fast. Great product and service.
Insurer: Trupanion
By: Carol Elizabeth Long
Speaking over the phone with the agent Richard
Speaking over the phone with the agent Richard was easy. He answered all my questions to be sure I understood. I am keeping my fingers crossed that this all works out for my 3 month old baby Cockatiel Zoey.
Insurer: Nationwide
By: Joanne Palumbo
They've got it all
Great coverage, competitive price, military discount, awesome customer service.
Insurer: Fetch
By: PeterJamie Jackson
Fantastic and quick handling of my claim
My Yorkshire Terrier had a heart failure and needed emergency care and nearly died. Was in intensive care for 4 days. I paid the bill at the emergency vet and claimed from ManyPets. Claim was dealt with and money in my bank account within one week of making the claim. Absolutely fantastic. Thank you so much Many Pets Insurance
Insurer: ManyPets
By: Ria Ward
Daniel was great
Daniel was great! Very helpful ant patient.
Insurer: Nationwide
By: customer
Have been a customer for a few years…
Have been a customer for a few years and keep coming back. The customer service is great, claims process is quick and easy and reimbursement is fast. It feels great to be able to insure my fur babies for a reasonable price with great service.
Insurer: MetLife
By: Rebecca
Fetch’s staff are well prepared to assist the client!!
Josh was professional, patient, and very helpful. He explained everything clearly, answered all my questions, and made the process easy and stress-free. Highly recommended!
Insurer: Fetch Canada
By: TANIA MARA FREIRE ALOISIO ALOI