Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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ER visits
My dog had 2 consecutive ER visits for gastrointestinal problems. Healthy Paws processed my invoices within 24 hours. Response time was amazing.
Insurer: Healthy Paws
By: Violet
I am extremely disappointed with Figo…
I am extremely disappointed with Figo Pet Insurance. After experiencing very poor customer service, I left an honest review detailing my concerns. Figo responded publicly, apologizing for the experience and stating that they would follow up with my case. That response gave me hope that the company was willing to make things right. Unfortunately, it appears to have been nothing more than a public relations gesture. Eight months have passed, and I have never received any follow-up, update, or resolution from Figo. If a company takes the time to publicly promise action, customers should be able to trust that promise. In my case, there was no accountability and no communication afterward. Based on my experience, the customer service has been disappointing, and I cannot recommend Figo Pet Insurance.
Insurer: Figo
By: Jonas Verbusaitis
Pets Best is great!
Great company. Processes claims and quickly reimburses. Couldn’t be easier.
Insurer: Pets Best
By: Cyndi
The website was easy to use to file a…
The website was easy to use to file a claim. The response time to the claim was excellent. At the time, I was dealing with an emergency health issues with my dog and appreciated the quick response.
Insurer: Pumpkin
By: Felicia
Great customer service and very helpful…
Great customer service and very helpful in detail what I needed to send in for claims for my Declan. Very knowledgeable and patient with me. Everything was done quickly and easy to understand. Agent was very courteous as well.
Insurer: MetLife
By: Judy Morales
Debra
Great and very quick service !! Been with Pets Best for 4 years and no problems at all !!!
Cannot cancel deceased pet on group policy
One of my pets passed away on a group policy. I call to notify them and was sent to SALES. They update the policy and demand another premium payment for the updated policy. They literally just took my premium from my account with my deceased pet that day. They refuse to cacel my deceased pet until I pay them a new premium. I filed a complaint with the insurance commissioner. We are at a stand off. They will keep taking my money while waiting for more before I can get it settled. To Metlife and your standard comment on all negative reviews...skip the platitudes. They mean nothing. Your "customer service" is useless so don't insult me further.
Insurer: MetLife
By: Tracie Winter
Friendly representative and quick…
Friendly representative and quick service!
Insurer: Nationwide
By: Sarra Keeton creepy.panda
Angelique was nice and had patience…
Angelique was nice and had patience with me
Insurer: Nationwide
By: Shari Jurado
A major technology issue made getting…
A major technology issue made getting insurance very difficult. I was happy with the rate, but the customer service in trying to resolve the technicality issue was incredibly annoying.
Insurer: Sonnet
By: Nicole Barber