Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Josh was awesome with helping me set up…
Josh was awesome with helping me set up insurance for our new Boxer puppy Roxy May. He was able to help me with discounted coverage by Breeder. And, able to manually put our new Veterinarian. It's a new practice and wasn't on the list of providers upon setting up with the Fetch app. Thank you Josh for making things easier for me. God Bless and have a great day!🙂
Insurer: Fetch
By: William D Jennings Jr
Great customer service
Customer service helped to walk me through the process of filling a claim. I was grateful for the help and now will wait for my reimbursement.
Insurer: ASPCA
By: Esther Lopez
Easy Enrollment Process
When you call the phone number for customer service, an agent (Manny) picked up the call in less than a minute. He explained me the plans and enrollment steps in an easy and patient manner. He wasn’t pushing the sale but understood my needs. I was able to signup my 2 Guinea Pigs in less than 20 minutes start to end. Very transparent and pleasant experience. Will recommend the insurance to friends and family.
Insurer: Nationwide
By: Maulin
Christopher McCrae provided a great…
Christopher McCrae provided a great experience initiating our new policy. He took the time to help me understand the policy and allowed me all the time I needed with all my questions. I was very pleased and felt at peace when the call ended.
Insurer: Fetch
By: Socorro Langley
excellent customer service
This was excellent customer service. Amanda was so friendly and knowledgeable. She was able to answer all my questions and provide quotes quickly and efficiently.
Insurer: Fetch Canada
By: Doug
Affordable, seamless process, they truly care!
I am so thankful to my old boss who referred me to Healthy Paws. We've had insurance with them since my 7-year-old english bulldog was months old. As Izzy she got older, she had to have ACL surgery, cherry eye surgery, and most recently had her tail amputated and pyometra. Our family has been through a lot this month more than ever. We almost lost her. It's a breath of fresh air knowing that she is recovering well and that we've got our funds reimbursed so quick. I've always had a seamless reimbursement process, and the prices are very affordable compared to other companies. I will be a consumer of this company for a lifetime!
Insurer: Healthy Paws
By: Edward & Sandy Gonzalez
It is easy to file claims and claims…
It is easy to file claims and claims are paid in a timely manner which is appreciated
Insurer: Trupanion
By: Brian
Trupanion is an amazing company
Trupanion is an amazing company! They have a very simple website to use. Customer service is always kind and knowledgeable. They process reimbursements in record time...Every time! Incredible!
Insurer: Trupanion
By: Misty
Darren was amazing and very helpful!
Darren was amazing and very helpful! I’m happy to be back with Nationwide
Insurer: Nationwide
By: Kim Murphy
It's like a scam!
If I could give a lower review I would. I have paid for their wellness plan as well as the accident/illness insurance but after filing my claim I've been given the runaround. It's like a scam! One of the requirements for the wellness plan coverage was to send in his last assessment at the vet. I sent it and so did the vet. Now they're saying it's not enough. The documentation they're requesting is not something I've ever seen a vet document before. It's a way to get out of paying for the coverage I have paid for!!
Insurer: Embrace
By: Delia Ford