Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fast, Easy claims process
"My cat Shere Khan ate 2 screws and needed emergency surgery. He had some complications with the surgery and it got really expensive really fast. His bill ended up being just shy of $11,000. It was a huge relief to know I could get him the care he needed without stressing about the cost. I filed the claim on a Friday night, it was a holiday weekend and I was shocked to hear my claim was accepted and my money was on the way just 4 days later on a Tuesday. The money was in my account 1 week after the claim was filed. It was beyond easy and fast and definitely a life saver. I highly recommend pets best to every pet parent. "
Insurer: Pets Best
By: Stacy
Simple and Fast Process
Here’s a simple, positive review you could use: I was pleasantly surprised by how easy it was to add pet insurance. The process was quick, straightforward, and only took a few minutes. Everything was clearly explained, and I was able to get my pet covered without any hassle. Definitely a smooth and stress-free experience!
Insurer: MetLife
By: Maricela Flores
I was confused on the website
I was confused on the website, so I called and spoke with Nadine. She is very friendly and helpful. She corrected an error I had made and helped me get enrolled. She is an outstanding customer service representative. She answered all my questions with patience and understanding. Now I feel I am doing the best for my dog. Nadine provided me with confidence in my choice. From all of my research, I believe Fetch will best serve my dog.
Insurer: Fetch
By: Diana Robinson
very helpful and kind agents
very helpful and kind agents
Insurer: Sonnet
By: Alberto Jr Pablo
Best Pet Insurance!!
Best Pet Insurance!!! It is so easy to submit claims and they are processed so quickly. I am so grateful for you and your help with our fur babies!!! ❤️
Insurer: Spot
By: Kim
Nadine was very informative about the…
Nadine was very informative about the policies and was able to answer our questions thoroughly. Thank you We are new customer, Kim and Bobby Beck
Insurer: Fetch
By: KimBeck
I had so many bad experiences
I had so many bad experiences, submitting invoices and getting my money back. I almost never see not even 10% of what I paid reimbursed.
Insurer: Spot
By: Esmeralda Perez
Pumpkin has been very good so far
Pumpkin has been very good so far, and the representatives have been equally nice to deal with concerning claims and explanations.
Insurer: Pumpkin
By: Katherine
Delaney was so helpful and wonderful…
Delaney was so helpful and wonderful answering all of my questions. Refreshing such great customer service!!
Insurer: Prudent Pet
By: Edith Acosta
Stephanie was amazing!
Stephanie was amazing! I will be recommending all my friends and family to Prudent Pet Insurance! She really made sure the premium and coverage was sufficient and affordable for both my puppies!! Prudent Pet Insurance is truly lucky to have such wonderful Representative!
Insurer: Prudent Pet
By: Carlos Paulino