Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws Pet Insurance Healthy Paws Pets Insurance has been…
Healthy Paws Pets Insurance has been with us every step of the way! Lucy Toons turns 13 years old tomorrow and Healthy Paws has allowed us to give her a long and healthy life. Pet Insurance is not just for the ‘big’ emergencies but also for the day to day health issues that arise as our beloved pets age. Healthy Paws has allowed us to be able to give Lucy the medications she has needed along with the diagnostic tests needed throughout her lifetime. Thank you, Healthy Paws, for enabling us to give Lucy all that she has needed.
Insurer: Healthy Paws
By: Ellen Zornes
DON'T, SERIOUSLY JUST DON'T
They gave us a 40% increase without notice and just pulled the money out of our account. I called the same day and cancelled, they tried to hit me for a $3 service charge. The way they did it was shady as well. The CS rep I was talking to kept saying I was approved for a "full" refund until the very end of the call, literally the last thing she says as she's about to release the call, "And there's a $3.00 service charge" Needless to say I blew a gasket, we'll see if they do the right thing and give it back because that is just the lowest of the low. Seriously, absolutely no notice what-so-ever that the rates were going to jump like that and just steal the money out of the account. Then when I confront, they grab $3.00 back to cover their expense for transferring back to me, the money they stole out of my account, without telling me of the increase. What kind of company does that? As a side note, they never paid a single penny for any of our dogs expenses in the years we've had the policy. So they made a tidy bundle on us already. I wish there was a way to get that back without a ton of legal wrangling, I really do. Update: As expected, they DID NOT do the right thing and clawed back $3. The only consolation that I have is that by complaining and insisting on an escalation I made them burn way more than $3 of FTE time. Idiots.
Insurer: AKC
By: PBJ
I have been with this company since…
I have been with this company since 2006 when it was called gopetplan. This company is different as it goes by incident and not yearly claims. They are good when protecting the life of a pet any cut you off at the age of 13. Unfortunately, I have recently submitted a claim for allergies that they did not cover at all. When Natasha first started the company, it was all good intentions but now, they are hard to deal with. I would look for other options.
Insurer: Fetch
By: Kat Hinrichsen
Easy up loading information and quick…
Easy up loading information and quick response
Insurer: Spot
By: Lynn Deverna
add two pets to my plan and the person…
add two pets to my plan and the person on the call was very helpful and was very clear and efficient
Insurer: Nationwide
By: Sherri
It took only a couple of days to…
It took only a couple of days to process my claim. Great customer service
Insurer: MetLife
By: Deborah
Very respectful and understanding
Very respectful and understanding
Insurer: Nationwide
By: Thavary Hong
quickly responded
quickly responded, no wait and a pleasant experience, thank you.
Insurer: Nationwide
By: customer
Great customer service and wonderful…
Great customer service and wonderful coverage for my pets. I’ve been with them for 4 years already!
Insurer: Nationwide
By: Nicole Catalfo
Filing a claim with SPOT was a…straightforward experience
We’ve been with SPOT since 2022, and this was our first time submitting a claim. The claim filing process was straightforward; everything was easy to understand, and the agents who managed my calls were always ready to help and respond to my concerns. When your little puppies are sick, the last thing you want to focus on is the medical costs; it is reassuring to know that SPOT is looking out for us.
Insurer: Spot
By: Olivia Lofink