Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The communication was timely…
The communication was timely and efficient from reviewing a quote to reimbursement. I really appreciate the service.
Insurer: Trupanion
By: Racquel
Great experience
Rosie was so kind and sweet. She answered all my questions and clearly listed what my coverage does and doesn't cover. It was a quick and painless process.
Insurer: Nationwide
By: Caitlin S
Streamline claim submission and quick response
Easy submission of claim and fast response
Insurer: MetLife
By: Pam
No hassle and no wait
No hassle and no wait - all I did was tell the vet I had Trupanion and they reached out and took care of things. This was one less stress I didn’t have to worry about and could focus on my pet instead.
Insurer: Trupanion
By: James
Easy to file claims and quick
Easy to file claims and quick, efficient payment. Thanks Spot!
Insurer: Spot
By: Anita Newhouse
Great response from Trupanion
Although I was not aware of some costs not covered it was a totally great experience. Trupanion was with me every step of the way and paid my vet directly without me having to wait for reimbursement. I rate Trupanion 5 stars and would recommend
Insurer: Trupanion
By: Jackie
They pay fairly and promptly
They pay fairly and promptly
Insurer: Trupanion
By: David
Embrace used to be fantastic but I can't even access my policies anymore
Embrace used to be fantastic, and I have sent them so much business. However, in the last 8 months they have nosedived. They doubled my premiums to over $400 a month and I can no longer even use their app or website to submit any claims! I was told 8 months ago they were "running an update" and that it was "top priority" to fix their tech issues. I'm still being told the same thing. I now have to call and ask someone to do the claims for me manually but not without sitting on hold for an hour first!! I have two very sick pets and can't even submit or check on claims, policy details, profiles, edit coverages...basically I cannot access my four policies at all. I was told 3 business days ago claims were put in for me manually yet have gotten no evidence or confirmation of such. This is an insanely unacceptable lack of service especially for what I pay each month (and when I need them the most!) It doesn't take the better part of a year to run an update or get a glitch under control so that's a lie. They will not provide any kind of discount on my policies considering the issues I am having with using what I pay for and all the inconvenience. They will be losing customers in droves no doubt. People won't stand for this especially paying this kind of money every month.
Insurer: Embrace
By: Amy Delaney
The enrollment process was easy
The enrollment process was easy. The insurance options gave me several options from which to choose. My first claim for an office visit was paid promptly.
Insurer: Pumpkin
By: Nancy Gaffney