Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The app is so easy to use
The app is so easy to use. I submitted the required documents and was notified of reimbursement in less than a week. This was my second submission and both times, it was super easy.
Insurer: MetLife
By: customer
I have used FetchPet for years
I have used FetchPet for years - even when they were called pet plan. Very pleased with customer service and coverage
Insurer: Fetch
By: William Romanello
Hi-u take way too long to approve a…
Hi-u take way too long to approve a claim-absurd,not warranted-we had another top brand gog insurance & they gave the $ back in less than a week-way faster than u Guys-we may cancel if u dont approve how long it takes to approve a claim thx Rich
Insurer: Pets Best
By: Richie Bump Heaning
Pleasantly surprised how easy and Met…
Pleasantly surprised how easy and Met Life agents are so helpful to explain things! Not an ai person but a real person! Refunds are so fast! So bickering or bad vibes. Pretty straightforward! 🙏
Insurer: MetLife
By: customer
The best pet insurance I ever had
The best pet insurance I ever had, they were very supportive with my dog for months during my dog illness, payments received on time and according the contract, I never had to call for issues with the coverage, this insurance really care and support you when you need the most
Insurer: Embrace
By: Jess Garip
Always reliable
Always reliable. After my dog was attacked I got a refund in less than 2 weeks!
Insurer: MetLife
By: Nick
Excellent Claims Experience
Our claims were processed and paid quickly and the communications regarding the claim status was excellent.
Insurer: MetLife
By: JRHey
very helpful
very helpful, and very knowledgeable ALSO very thoughtful for my circumstances took care of my request in the best way Highly recommend
Insurer: Sonnet
By: Stella Papadopoulos