Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Oliver’s kidney stone
Satisfied with the results of my claim. Pets Best is an outstanding pet insurance company. Process claims quickly and the communication is top notch.
Amazing
My cat had an unexpected accident that required her to be on oxygen and under 24 hour care for several days. Trupanion approved my claim within minutes. I only had to pay my deductible and coinsurance. So thankful I invested in pet insurance with this company.
Insurer: Trupanion
By: Patty
Clear, Easy, Fast, and Fair
We did a lot of research and decided to use PetsBest ten years ago. Having this insurance has literally been a lifesaver for one of our dogs, allowing us to afford the treatment she needs. And the process has been clear, easy, fast, and fair.
Insurer: Pets Best
By: alan jacobson
I’m new to Pumpkin
I’m new to Pumpkin, and am very happy with the customer service help in figuring out best plan and getting started. Paperwork was managed quickly and my reimbursement was better than expected. I’ve had other dogs over the years so am not a novice and pleased with the many ways Pumpkin has updated systems. It’s easy to use and quick to reply if I have questions.
Insurer: Pumpkin
By: Ellen Silbermann Silbermann
Filing A Claim Is Simple & Response Time Is Quick
So far, we have had a wonderful experience with Pets Best Insurance. The website is easy to use, and filing a claim is simple. The response time was quick, and reimbursement was reasonable.
During Rex's illness
During Rex's illness, we received prompt and professional assistance with processing our claims. We are very grateful for the excellent service and support we received.
Insurer: MetLife
By: janet sixto
Pumpkin is great- they pay claims with incredible speed!
Pumpkin is great- they pay claims in record time and the staff is extremely supportive. I had a policy that was priced reasonably, and the process for submitting claims is not complicated. I highly recommend Pumpkin!
Insurer: Pumpkin
By: Susan Rubenstein
Relief during difficult time
Throughout my dog’s life, Healthy Paws has shown incredibly prompt processing of claims and reimbursement. They have clearly written policies and helpful customer service during the few occasions that I’ve needed additional answers. My dog is currently going through a serious medical issue and Healthy Paws has given me no added stress and their coverage provides peace of mind that I can afford this expensive treatment. edited to add: After reading several more recent reviews from other customers, I am concerned that my experience may not be the norm now that the company was purchased by Chubb. I have been a customer for over 9 years and it has been extremely positive overall, but I appreciate learning from other longterm customers about their experiences with outrageous premium increases and bad customer service communication. I am fortunate that those issues have not yet arisen for me.
Insurer: Healthy Paws
By: WLR
We had the pleasure of working with…
We had the pleasure of working with Megan and she was just amazing. So helpful and polite. Very informative, answered all our questions. Just a delight to work with. Thank you.
Insurer: Fetch
By: customer Vernon
I love the coverage and the price but…
I love the coverage and the price but the app is not user friendly. It should’ve been on BETA testing for longer. I was not been able to update my first pet’s policy to a family plan so I could add my second pet. I had to add the second one individually and now I’m going to proceed to link both accounts if possible. Thank you for your time
Insurer: MetLife
By: Angel Matos