Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy to use website and very friendly…
Easy to use website and very friendly customer service. Further, the claims process was simple and very easy to understand. Finally, I was never in the dark about my two claims' status thanks to emails and texts updating me. I am very pleased with Fetch!
Insurer: Fetch
By: William McEvoy
Today when speaking with Joshua
Today when speaking with Joshua, he was very helpful, polite & answered all of my questions. I’m content knowing my fur baby can get the care he needs.
Insurer: Fetch
By: Karlianne
Easy to file a claim
Easy to file a claim, easy to talk to someone on the phone and fast settlement of my claim. Spot was a good choice.
Insurer: Spot
By: Debbie
No transparency/ Medical Review Process
No transparency, 30-day money-back guarantee doesn't help at all, The medical history review was completed after 30 days and resulted in the exclusion of almost everything from coverage. At that point I had already been charged for two months (pay attention to payment method, I didn't know/saw that once you sign up you are agreeing with the autopay) , and when I called to request the cancellation, I was told that I was going to be reimbursed only for the proportional period of the month. How can we be satisfied with an insurance that we don't know what will cover or not? the medical review wasn't reflecting my pet health conditions and vet reports, for example: Periodontal (dental) disease, they noted that it was not be covered unless my pet had an anesthetic dental cleaning performed, however during the visit to vet it was confirmed that my pet teeth was clean and not needing anything, so should I put my pet under anesthesia for something that he doesn't need? Disappointed.
Insurer: Embrace
By: Juliana
Very helpful and informative.
Very helpful and informative. No long waiting for reimbursement
Insurer: Nationwide
By: Cassie Muniz manger
Very easy and comprehensive support!
Very easy and comprehensive support! Mallory was my service representative today and she was so pleasant and informative. I felt very confident in my plan and any changes I needed to make.
Insurer: Fetch
By: Kamryn Graham
Great insurance.
We have this insurance coverage for our dog, we have had to use it twice and have not had any problems resulting in paying less for her sickness. Their response have always been quick. Thank you!!
Insurer: Trupanion
By: Isaac
Customer service is awesome
Customer service is awesome and with the advent of their app, process is super easy. Just follow directions and you will not have issues. Super pleased with MetLife Pet Insurance and would highly recommend!!
Insurer: MetLife
By: Tim
Easy to get started
It was a pleasant experience getting started
Insurer: MetLife
By: Tom G