Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Everything was taken care of in a…
Everything was taken care of in a professional way
Insurer: MetLife
By: Shelby deQuesada
Metlife pets was there when I needed…
Metlife pets was there when I needed them. PeeWee was in distress on a Friday night and had to go to the emergency clinic as my vet was gone for the weekend. PeeWee was helped and Metlife paid my claim in 4 days. They are the best!
Insurer: MetLife
By: James Cutler
Thank you
Thank you! Very user friendly app with great updates.
Insurer: MetLife
By: Tony
Lifesaver!
The claim process is so easy and MetLife is so communicative! When our cat had a leg injury having insurance gave us so much peace of mind.
Insurer: MetLife
By: customer
Always click to response has just been…
Always click to response has just been a really good experience. We are glad we got the MetLife Pet insurance.
Insurer: MetLife
By: Carrie Hill
Coverage Reduced Because of Age
I enrolled my Boston Terrier with Healthy Paws in 2019 and was a loyal customer for 7 years, paying premiums faithfully with a 90% reimbursement rate and $250 deductible; the coverage I was sold on at enrollment. At my dogs 2026 renewal, Healthy Paws informed me that my coverage was being unilaterally downgraded to 70% reimbursement and a $500 deductible. No negotiation, no exceptions, no alternatives. On a significant claim, that difference exceeds $1,000 out of pocket. When I disputed this, their customer service responded in writing with two reasons: my dogs age (7) and the ‘long-term sustainability of their program.’ Not my claims history. Not my payment record. His age and their bottom line. This is coercion by design. They advertise lifetime coverage and no caps on claims but what they don’t tell you at enrollment is that your reimbursement rate and deductible will be systematically reduced as your pet ages (in my dogs case 7yrs), precisely when pre-existing conditions develop and switching insurers becomes impossible. That is deceptive advertising. By the time your pet needs care, you have nowhere to go and no leverage. You are not a customer, you are trapped. The point of pet insurance is to have coverage when your pet needs it most, which is when they get older. Healthy Paws reduces your coverage exactly at that point, and they will tell you so in writing. Do not enroll your pet with them, or you risk paying years of premiums only to find your coverage reduced precisely when your pet needs it most, which is the entire reason you signed up for insurance in the first place..
Insurer: Healthy Paws
By: Lauren
I had a hard time signing up for your…
I had a hard time signing up for your patient potato program it took me quite a while to figure it out. It wasn’t user friendly at all then after I got it my information was changed. So I needed to go back in and change it again. Aggravating to say the least.
Insurer: Prudent Pet
By: Lori Marin
Great from start to finish
My kitten (just 1yr old) had been neutered earlier in the day & started bleeding profusely in the night, ended up having emergency surgery by a wonderful vet and assistants- he was released to me the next day. I submitted my claim to Pets Best a few weeks later and had a response within 1 day and reimbursed in I believe 2-3 days after that. This is not the only time they have been so great. I have several pets and their claims have been paid quickly and clearly explained
Insurer: Pets Best
By: Annie