Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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A very prompt response and processing of my claim
Prompt response to my claims. Keeps me updated on the progress of my claim. Notifies me quickly when a claim has been paid.
Insurer: ASPCA
By: Joan Hammel
Simple process to submit claim
Simple process to submit claim, timely review and response, expected reimbursement received fairly promptly
Insurer: MetLife
By: customer
Our agent Jeremy was very knowledgeable…
Our agent Jeremy was very knowledgeable and very patient with our questions!
Insurer: Nationwide
By: deb giordano
Easy claim process
Easy claim process. Efficient and quick processing. Great customer service.
Insurer: MetLife
By: Mr. Thomas G. Cole
Speedy Claims Processing
I submitted my first claim and received payment within 48 hours. Wonderful customer service!
Insurer: Trupanion
By: MBP
Great customer service always willing…
Great customer service always willing to help and great coverage!
Insurer: Nationwide
By: customer
Best exprience with Nadine
Nadine was an absolute delight and incredible in assisting us on setting up our new insurance policy from walking me through all my policy questions and giving me real life stories and examples for my questions and worries. She showed genuine compassion and relatability towards my concerns. Most of all , I was so impressed by her customer service and having her assistance, care and supportive guidance on the other line in an already difficult time where our insurance company was brushing us off made the decision to switch to Fetch unquestionable! Tucker rates the service 5 paws out of 5 and says it was purrfect! Thanks Nadine :) wishing you all the best in your career ahead.
Insurer: Fetch Canada
By: Avital Azarov
Good coverage
Good coverage, good response time/ability to get assistance when needed.
Insurer: MetLife
By: customer
Longtime Client …
Process for submitting claims have been streamlined which has been a big help. Staff is always knowledgeable and helpful. Coverage is very good.
Insurer: Trupanion
By: Karen W