Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Haven't had a bad experience yet
Easy to file claims. Usually a prompt claim process with quick reimbursement. Whenever I need to call customer service, which is rare, they are the kindest most dog loving people ever. Wr usually get sidetracked talking about our dogs and I dont mind that at all. I highly recommend pet life to all my friends. Every dog should be insured and pet life makes that easy
Insurer: MetLife
By: customer
Excellent coverage, pricing, service
Excellent coverage, good service, well priced. Longtime customer.
Insurer: MetLife
By: Andrew
They have your back!
My Pup is seriously ill. With all the emotions attached to her care. It's nice having an insurance company as Spot. All I had to do was submit a couple items and they handled the rest. The experience was hassle free and the processing was quick. I will definitely continue to use Spot as my pet insurance company.
Insurer: Spot
By: Roger Keck
Staff need to work a bit faster for…
Staff need to work a bit faster for guest experience
Insurer: Spot
By: Jo Kumery
Communicative and helpful
MetLife is communicative and helpful, and answers questions when submitting claims. My refund check was issued in a timely manner.
Insurer: MetLife
By: Julie D
Claim refund procedure
It was easy to interact the process of a claim-refund. The website was easy to navigate to enter the information needed
Insurer: Pumpkin
By: Customer
MetLife helped helped me so much
MetLife helped helped me so much. I was a bit delayed submitting a claim that was very costly after my dogs radiation. MetLife approved the claim understanding that I was depressed after the radiation didn’t work and my baby passed. I’m very grateful to MetLife insurance.
Insurer: MetLife
By: Sandra
Very fast turn around time on claims
Very fast turn around time on claims, helped alleviate our stress when in emergency situations.
Insurer: Pumpkin
By: Stephen
Very responsive to inquiries
Very responsive to inquiries. Friendly staff. Quick processing of claims.
Insurer: MetLife
By: Gary P.
Always such a hassle to deal with
Always such a hassle to deal with. Lost the first email sent. Always makes things harder and have to go through the not having an EOB for one of my dogs when it comes to his allergies everytime.
Insurer: MetLife
By: customer