Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Quick processing
Quick processing! My claim was processed very quickly and my re-imbursement issued fast. I really appreciate the fast service.
Insurer: MetLife
By: Laura
Good price, good service
Customer service was great during my phone call to sign up, and the process is reasonable.
Insurer: Prudent Pet
By: Donna Burrell
I sent you 6 claims in May
I sent you 6 claims in May, 2026 to review and pay and I got a check for $1,275.96. This was for claim 56683469. I have yet to hear from you on the rest of the claims. When I called and talked to a rep was told this was the pay off and she didn't understand what all the other papers were for. THEY WERE CLAIMS. We have had you ins for many years and you are lousy and as far as I am concern. I pay you every month but when my dog is sick you pay nothing towards the bills. In 2025 I sent in bill and got nothing for them.
Insurer: Trupanion
By: Mary Kay
Repeat Nationwide Pet Customer
We used and were very happy with Nationwide Pet Insurance with our last dog. When we brought Daisy into our family, we knew we wanted to go with Nationwide again. The enrollment process was very easy with helpful customer service.
Insurer: Nationwide
By: Betty B.
Great service
I’ve been a customer for years and Pets Best has been a great company to work with. Submitting a claim is easy and the customer service is great. They try to settle the claims swiftly. I’ve been very happy with them.
Insurer: Pets Best
By: Michele Rybos
Trupanion act very quickly on my claim…
Trupanion act very quickly on my claim submissions They provided pre approved of an ER Issue for my pet Trupanion his been my insurer for 12 years and have provided excellent service
Insurer: Trupanion
By: Edward
Respond in a timely
Respond in a timely, efficient manner! I love Pumpkin!
Insurer: Pumpkin
By: Carolyn
Smart people
Smart people. I have met the nicest and smart people. So please to talk to me.
Insurer: MetLife
By: customerteresa Halper
You had different policies to fit our…
You had different policies to fit our pet needs and was easy to reach to you.
Insurer: Spot
By: Sharon Goodrich
Sound and healthy bc
My bc has been very sound and healthy for the first two years of his life . But when he had an unexpected lameness trupanion was right there to help us get it diagnosed. I found that the vet centers were very happy to be working with them as well. I’m glad my breeder recommended them!
Insurer: Trupanion
By: Debra Shigematsu