Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
My dog required emergency surgery
My dog required emergency surgery. Filing the claim was easy. I was provided with clear direction about what documentation was needed. Once all the paperwork was submitted, my claim was processed and paid out quickly. There was no hidden agenda and the payout was exactly as expected based on my policy. Thank you for making this easy and one less thing I needed to worry about during a stressful experience.
Insurer: MetLife
By: customer
Always quick and easy claim processing…
Always quick and easy claim processing and payment received promptly
Insurer: MetLife
By: customer
Fast reimbursement
I was so surprised! I was reimbursed in 3 days, the service is excellent when one presents the proper information.
Insurer: MetLife
By: MM
Ken was super nice and informative!
Ken was super nice and informative!
Insurer: Nationwide
By: Hannah Hosford
Thank you!
Easy to submit claim and refund processed quickly for my dog's MRI. Got us answers and best treatment plan for her injury. SO glad I had this insurance policy to allow us to get her the care she needed.
Insurer: MetLife
By: Jess
Great customer service and fast…
Great customer service and fast response and reimbursement
Insurer: MetLife
By: kasra behfar
Fast claim approval and refund!!
Fast claim approval and refund!!
Insurer: Pumpkin
By: Heidi
Your representative Kayla was amazing
Your representative Kayla was amazing! I was stressed with my pup being unwell, and was having trouble submitting my claim. She was knowledgeable, patient, kind, helpful and reassuring as she walked me through it. She did not at any time rush me through things or become impatient. It is so refreshing dealing with a rep who has such wonderful qualities. Thank you Kayla!
Insurer: Fetch Canada
By: Pam Young
Not a compassionate company
Not a compassionate company. I registered my cat for a free month trial with my breeder and a little bit afterwards. My twin sister passed away and I couldn’t go and renew her policy because I was dealing with so much paperwork and when I went to go in renew her policy they wouldn’t waive the illness period of 30 days even though I’ve already had her for 30 days and nothing happened during the trial. But they refuse to waive that. Even when It was a few days later as I was going through a lot. It says a lot about our company because God knows what would happen if my pet actually had something wrong with her and how the company would not be compassionate.
Insurer: Trupanion Canada
By: Emily Smith
easy to use website
easy to use website. Uploaded all the necessary documents with a user friendly program. Claim and refund both quick responses.
Insurer: MetLife
By: customer