Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I am a new customer
I am a new customer, Brandy was very helpful and patient answering my questions.
Insurer: Prudent Pet
By: lynsimcomporium.net
Easy to submit claims and very quick…
Easy to submit claims and very quick reimbursement. I'm glad for the peace of mind having Trupanion insurance brings to already stressful situations.
Insurer: Trupanion
By: TPhelan
Esther made a great job helping me!
Esther made a great job helping me!
Insurer: Prudent Pet
By: Arnaldo Espinel
this was easy and so self explanatory
this was easy and so self explanatory. thank you for making it that easy.
Insurer: MetLife
By: Angela Leon
The people are very helpful and…
The people are very helpful and informative. They take the time to explain the policy. It can be a lil confusing at times but they take the time and help explain. It’s made my owning a pet a lil less stressful as it can become pretty expensive. Thank you
Insurer: MetLife
By: Deborah
person on phone was knowledgeable
person on phone was knowledgeable
Insurer: MetLife
By: Becky Robinson
Claims
Claims are processed quickly and your staff is very helpful and knowledgeable.
Insurer: MetLife
By: Ann A
ANGELICA was excellent
ANGELICA was excellent. She followed up with me and when I spoke with her, she verified what I needed, answered my questions and gave fantastic support.
Insurer: Nationwide
By: Natasha
I cannot open the documents sent to me
I cannot open the documents sent to me. It keeps saying error.
Insurer: Prudent Pet
By: Nancy
Todd was awesome
Todd was awesome, took the time to explain and answer my questions.
Insurer: Nationwide
By: CURTIS RAMNARINE