Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Explained the coverage for me
Explained the coverage for me. Exclusions in the policy because veterinarian initial vague comments. Claim decision made quickly Vet was able to file Claim directly for me
Insurer: Trupanion
By: Lisa Touchberry
Very friendly service representative.
Very friendly service representative.
Insurer: Prudent Pet
By: sstrychalskigmail.com
Very Helpful
I called to ask a question and the representative I talked to walked me through the entire process. She was very helpful and answered all my questions.
Insurer: Nationwide
By: Baylie Zoey Tadhg
I had a question about filing a claim
I had a question about filing a claim. Kametria was extremely helpful with explaining that the deductable is an annual deduction and the claims are aplied to that deductable. Also, there are so many things that are covered under your plan, so please review it and file ALL visits because you never know what is covered. Another representative on a cal less than two weeks ago did not explain claims in details and led me to believe that my deductable was applied to each claim and not accumulative annually.
Insurer: Fetch
By: T Williams
We appreciate MetLife Pet!
Using the MetLife Pet website is easy and convenient, even the updates make it easy to file a claim and/or follow up on the progress of a claim already submitted. When ever we had a question and needed to speak to a MetLife Pet representative, they were always knowledgable and helpful. Our plan is to continue to renew our pet policy with MetLife Pet for as long as it is needed.
Insurer: MetLife
By: Wewood
Customer service was great
Customer service was great! She answered all my questions and provided all the necessary information I needed to add my pet to my existing policy.
Insurer: Nationwide
By: customer
Highly recommend metlife pet Insurance
Submitting the claim online was quick and straightforward, and I received clear updates along the way. The reimbursement came faster than expected. Overall, a seamless and reassuring experience—I definitely recommend Metlife insurance to other pet owners.
Insurer: MetLife
By: Coop
Helpful and knowledgeable contact
Helpful and knowledgeable contact. Easy to talk with and clarify questions.
Insurer: ASPCA
By: Barbara Conway
I could not process a claim due to a…
I could not process a claim due to a malfunction at their web site. The Customer Service rep gave me a quick work-around over the phone. She was very efficient and a pleasure to deal with.
Insurer: Embrace
By: Ken