Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The communication was wonderful
The communication was wonderful. I was consistently updated as to the status of our claims. The process was easy and the amount of time needed to process the claims was fine.
Insurer: Fetch
By: Gay Dallek
Customer service was excellent
Customer service was excellent! She was super helpful, answered all my questions and very courteous.
Insurer: Nationwide
By: Jason Cheung
phone customer service was very…
phone customer service was very good/informative. Answered all my questions.
Insurer: MetLife
By: Colleen Kralj - Ralston
SO EASY TO WORK WITH!
I WAS SO IMPRESSED AT HOW I WAS KEPT INFORMED ON THE STATUS OF THE CLAIMS I SUBMITTED FOR REVIEW. THE COMPANY WAS ALWAYS PROMPT IN RESPONDING TO MY EMAILS. HIGHLY RECOMMEND PUMPKIN!!!!!!!!
Insurer: Pumpkin
By: PAULA
Nationwide has been a partner in taking…
Nationwide has been a partner in taking care of my dogs. The vet hotline has helped me with triaging an issue with my dog when I wasn’t sure what to do. Payments for expenses is always very easy and fast (under 5 days from submittal).
Insurer: Nationwide
By: customer
The rep was very nice and informative
The rep was very nice and informative. She answered all my questions.
Insurer: Nationwide
By: Rachel
The process was fairly simple by…
The process was fairly simple by uploading the documents requested. The number of days was fairly reasonable and the claim was paid according to the agreement.
Insurer: Fetch
By: customer
They are very helpful when you have a…
They are very helpful when you have a question about a claim. They go over our claims so we understand it better. Everyone is very helpful with
Insurer: MetLife
By: Norman L