Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Good Value with Fast and Efficient Service
Joshua Sabado was very efficient in canceling one policy while reinsuring and adding another pet to synchronize both coverages and dates for my policies. I appreciate his expertise with no issues receiving the canceled policy refund. I appreciate FAST and EFFICIENT these days. Thanks Fetch!
Insurer: Fetch
By: Allen McGovern
Don't go there!
Whatever you do, do not pick MetLife! They are a total scam. They will find ANY reason, no matter how absurd to call EVERYTHING a "pre-existing condition". The latest, and amongst the worst is that MetLife claims to cover tooth cleanings. We just had our dogs teeth cleaned, and the only thing the MetLife covered was the antibiotic she was sent home with! Apparently her having teeth is a "pre-existing condition", despite MetLife claiming to cover tooth cleanings! EVERYTHING with these scamsters is a battle! Do yourself a favor and try to find an honest insurance company like I'm going to have to!
Insurer: MetLife
By: David
HP was very patient about securing…
HP was very patient about securing medical records after our dogs surgery. We were naturally most concerned about her recovery, as was HP, and they gave us all the guidance, time and direction needed to complete our claim. Once received, they processed the claim quickly and have followed up with us.
Insurer: Healthy Paws
By: Tomas Calabro
Quick and Easy
Submitting a claim is very easy so long as you have the needed paperwork. Payment is also very quick and easy once the claim is verified. Pumpkin has come through for my dog twice over the past three years.
Insurer: Pumpkin
By: Customer
SCAM
I took my one and a 1 1/2 year old English mastiff to the vet Because his scrotum area was red and enlarged.. I don't remember what they said the problem was, but they said they would have to do an emergency neutering for him which was fine Because I was going to get that done anyway at some point.. This was to be done the next day.The next morning, when I woke up to take him for the surgery, I noticed that that area was bleeding.. They did the procedure, they also had to remove the scrotum, and he is recovering nicely. I sent all of this information to Embrace and they refuse to cover it. They are nothing but a scam...
Insurer: Embrace
By: Cancun777
Great coverage
Great coverage Great monthly automated payments. Loved how you can choose your own deductible Enjoyed talking with Trupanion's agents they are very helpful and patient with me . Thanks
Insurer: Trupanion
By: connie hall
Disappointed in Trupanion
I submitted receipts for surgery. The total amounted to a little over $1,000. Trupanion whittled every detail down to under $200 - which meant I met my deductible for the year. And I pay $231 a month? I have not filed a claim since 2024, which was the first one in the seven years of having insurance with Trupanion. How disappointing.
Insurer: Trupanion
By: Edward Stanton
Brandi was very helpful
Brandi was very helpful, answered all questions and provided support for sign up, medical records request and follow up care.
Insurer: Prudent Pet
By: Lauryn Maldonado
Great pet insurance company! Nothing but positive interaction
I have had dogs for the last 60 years and I have never had pet insurance. I have no.idea why I signed up my current pup for pet insurance. I guess it was a God thing. My dog has been very sick with some very big diseases, including positive heartworm, which required treatment. She has Cushing’s disease in hypothyroid and damage from the heartworm, which is a lot. I feel guilty for turning so many receipts for reimbursement into the insurance company, but they have never even hinted at the fact that my bills were so high. I’ve talked to the Customer Service agent a couple times, in tears, and they assured me that they were sad for my puppy, but they would keep paying for my bills. I have a guilt complex lol and didn’t like that I had turned in so many receipts for reimbursement. They are prompt and efficient. They do not give one iota of a bit of grief. They are one of the best customer service companies that I have worked with in my lifetime. I would not ever hesitate to go ahead and get insurance through Best Petsand if my pup doesn’t make it, then if I get another dog, I will certainly get this insurance again.
Insurer: Pets Best
By: JJ
The fellow over the phone was great
The fellow over the phone was great. He got me set up right away and was clear about everything.
Insurer: Trupanion
By: kerry