Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy application process
Easy application process for benefits. Prompt response with clear explanation of covered services.
Insurer: Pets Best
By: Penny Miller
They paid directly to the hospital …
They paid directly to the hospital paid immediately. The staff has always been very helpful
Insurer: Trupanion
By: Irene Glustrom
Kamatria has great customer service
Kamatria has great customer service. She was a huge help. The call started with me at the end of my rope to submit the claim and by the time we finished I was laughing and relieved.
Insurer: Fetch
By: P. Campbell
The Claim was a very easy and seamless…
The Claim was a very easy and seamless process during a s stressful time when our puppy was sick . The Emergency Vet staff took our information and once we were able to check out provided all the information we needed . Additionally it was wonderful that Trupanion was able to pay directly to the Vet the our benefit, which made this process even better. Thank you Trupanion we value your service
Insurer: Trupanion
By: Sherry Guthrie
Thanks for embrace pet insurance
Thanks for embrace pet insurance. They're very helpful and friendly and take care of their members and pets
Insurer: Embrace
By: Kenneth Blume
Absurd that I have to do additional…
Absurd that I have to do additional work myself in order to reenter my cat, Ayden but the other cat was approved with no problems. Also name and address changes were not made on the policies
Insurer: Nationwide
By: Marie-Overland Park,KS
Appreciate urgency to answer questions
Appreciate urgency to answer questions
Insurer: Trupanion
By: customer meals tasted but pric
I was happy with the quote from Sonnet.
I was happy with the quote from Sonnet. The process was relatively simple. I got helpful assistance from customer service. Too many choices on phone trying to get information I wanted. Confusing.
Insurer: Sonnet
By: Linda Zsar
Your representative was very helpful.
Your representative was very helpful.
Insurer: Nationwide
By: Charlunda Thompson
Amazing customer service!
Eileen had so much patience going through all of the different pricing options. She is so knowledgeable and answered all of my questions! Thank you, Eileen!
Insurer: Fetch
By: Kate