Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very easy to file a claim and customer…
Very easy to file a claim and customer service are very helpful. Very satisfied
Insurer: MetLife
By: TINA
Answered all questions and explained…
Answered all questions and explained the process so I could understand which enabled me to successfully upload documents and submit a claim.
Insurer: MetLife
By: Tangie Hyatt
Erroneous rejection
I was disappointed that a prior claim was erroneously rejected. Had the agent or reviewer done a slight investigation they would have seen there was not prior condition that would cause this rejection.
Insurer: MetLife
By: David
It’s been very difficult going through…
It’s been very difficult going through this process with my girl Phoebe. Unfortunately, she didn’t make it. I have been really impressed with the MetLife Pet program and how quickly they process claims. Thank you very much for making a difficult time a little bit easier.
Insurer: MetLife
By: Edie Castor
Great customer service
Great customer service. Claims processing is easy to file and receive fairly quickly. Providers good coverage
Insurer: MetLife
By: Isabelle Valderrama
Recent claim
Your website is very easy to navigate and submitting a claim is noncomplicated.
Insurer: ASPCA
By: ALICE KAMINSKI
Fast coverage
Fast coverage, simply to use, thoughtful and helpful. I feel MetLife is truly there for me with great help and coverage for my pets, and in an emergency immediately follows up with claims and payments as well. I highly recommend to others.
Insurer: MetLife
By: customer
MetLife is the best
Claims are processed promptly and efficiently in a no fuss manner from upload of documents to refund with each milestone provided with prompts and documentation. As a client, one feels absolutely assured that the company has designed the process to be so. Perfect 5!
Insurer: MetLife
By: Liana McManus
Great customer service
Great customer service. I would like to see a faster return of money, but it's not a big deal
Insurer: Trupanion
By: Dorothy
Met life
Met life, has been wonderful in processing my claim. I can’t express in words, how grateful I am. Thanks
Insurer: MetLife
By: Kirby Thompson