Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Greatest provider - Pets Best
"When worst possible news about my pet hit me, Pets Best was so supportive and expedited the whole process swiftly. Most dependable company I ever dealt with. "
Nice and comfortable process.
Nice and comfortable process.
Insurer: MetLife
By: Laverne Williams
The representative that helped me was…
The representative that helped me was awesome. Very knowledgeable and got me the policy I wanted at a great price.
Insurer: Nationwide
By: Nicole Abate
I was pleasedonce I found out exactly…
I was pleasedonce I found out exactly was need fortheclam. Thank you so much for helping out with all the expenses. We are so glad Dolby I doing so well! Thanks again
Insurer: Spot
By: Dorcas Siskowski see see
Kia was helpful to extreme and patient
Kia was helpful to extreme and patient. He allowed me time to work out what I truly wanted to do. Besides, I have had Nationwide Insurance for five of my pets now (since 1991 prox).
Insurer: Nationwide
By: V.A. FULKERSON
Fast Turnaround Time
Since this was my first claim, there was a lot of paperwork. But once I submitted the paperwork, I was pleasantly surprised how quickly I was paid and without any challenges to my claim.
Insurer: MetLife
By: Edward Hartnett
Kat was great, being on hold wasn’t
Kat was great but before I got her I was on hold for 25+ minutes listening to your music. I finally gave up and hung up. I waited a few minutes and called back and Kat answered quickly.
Insurer: Embrace
By: mary hill
I HATE THIS COMPANY
I HATE THIS COMPANY. I have been with them for a God awful amount of time. I submitted a claim - they closed it WITHOUT notifying me or giving me a reason. I called to ask why and they said it was because they didn't receive my paperwork. Well yea, they did. Bc they saw the email i sent with literally ALL OF THE DOCUMENTS THEY ASKED FOR. They then said, okay they got it, they'll go ahead and re-open the claim. Guess what - the DID NOT reopen the claim. I had to call again for them to tell me they didnt re-open it because the documents I sent needed to be sent from the vet. THE SAME EXACT DOCUMENTS. Again - with no notification or communication. Mind you, they have a folder in the app to "upload supporting documents" which i also did. Don't do it because it apparently does absolutely nothing but waste your time. I genuinely pray this company goes out of business and goes bankrupt because it has been the absolute worst experience dealing with these scam artists. I genuinely HATE this company with a burning passion. And dont give me your "we are sorry you had this experience" bullshit because you're not going to do 1 mf thing about it. F YOU ALL IN THIS GOD AWFUL COMPANY.
Insurer: Figo
By: Chelsea Stratton
I will give 5 stars as they are very…
I will give 5 stars as they are very professional, honest and do what they promise. On time , available all times. No waiting to answer call. I recommend them to all. Thanks for helping and supporting animals and who loves animal. 🙏
Insurer: Spot Canada
By: Mohammadali Amoukarami
Super easy to navigate and understand!
Easy to navigate and read. Thank you so much. Everything was so easy to understand. I feel amazing knowing my cat Sheba is covered. Thank you.....
Insurer: MetLife
By: Anna Chavez