Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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so far simple and easy to register
So far great customer experience.
Insurer: Nationwide
By: customer
Before I purchased the policy
Before I purchased the policy, I called in to have some questions answered. Josh was very patient and knowledgeable. I did ask a lot. I ended up purchasing the policy and am happy so far.
Insurer: Fetch
By: susan harrison
Excellent rep named Brandi
Excellent rep named Brandi
Insurer: Prudent Pet
By: Paulptlacaol.com
Outstanding Customer Service
Ken was incredibly knowledgeable and patient with this first time insurer. Took time to answer all of my questions. Hopefully their service product meets the expectations my experience with Ken set.
Insurer: Nationwide
By: Rothert Condict
Josh Sabado was personable
Josh Sabado was personable, knowledgeable, and answered all of my questions as I tried to decide if Fetch was the right pet insurance for my new kittens..I was unclear about how to process claims, and if the wellness plan addition was worth the additional price..He was patient, and processed my application over the phone..I loved that Fetch directed me immediately to a real person -and one who was as competent and professional as Josh made me feel good about the product and the company.
Insurer: Fetch
By: Jane Doherty
Process was seemless and prompt
Process was seemless and prompt
Insurer: Spot
By: Mark Silbermann
adoro claims experience
Approval of the claim was super fast: submitted before bed and woke up to an approval. Instant payment to Venmo was also incredibly convenient. Entirely no-hassle. Wish my human health insurance was this quick and easy.
Insurer: Adoro
By: Andrew
This past year when I file a claim…
This past year when I file a claim everything seems to be going a lot smoother. The claims have been processed in a few days and not weeks. Thank goodness. I appreciate the prompt reply. Thank you, Dorothy Shue
Insurer: MetLife
By: Dorothy Shue
Whenever I call with a question or a…
Whenever I call with a question or a claim, everyone is so nice. Customer service is very knowledgeable. I would recommend MetLife Pet insurance.
Insurer: MetLife
By: customer
Alex was patient about trying to get a…
Alex was patient about trying to get a quote for my bird piolin. First time ever and great experience.
Insurer: MetLife
By: Angelica customer