Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Never answer the phone
Never answer the phone. On hold 1 hour 2 days. No response. We register our new puppy but never received a confirmation. They hadn't entered our information for emails or for our phone number when we filled out the forms. Thus, we didn't exist and couldn't get on the website nor see our account! I've sent 3 invoices/claims but no response! Sent several emails with no response. My husband is on hold now for 20 minutes. No customer service. We will go elsewhere.
Insurer: Embrace
By: Carla Moss
Prompt processing of my claim
Prompt processing of my claim. Appreciate the quick service. Would recommend to my friends.
Insurer: MetLife
By: Shelley Clark
Easy claim process
Incredibly easy to file a claim and quick turnaround time on payment. Very well run!
Insurer: MetLife
By: customer
Shannon was so kind and helpful with my…
Shannon was so kind and helpful with my claim situation.
Insurer: MetLife
By: customer
responsive
the pet insurance was more responsive than i expected
Insurer: MetLife
By: Joan Phillips
Incredibly thankful I got MetLife Pet…
Incredibly thankful I got MetLife Pet Insurance. This is the first time I've ever gotten pet insurance and it has already proven it's worth! My puppy was diagnosed with birth defects, and thankfully we purchased the pet insurance right after we got her. It has already supported us during this challenging time and is easy to use/ process.
Insurer: MetLife
By: LAURA BRUSCA
Online platform needs work
Online platform needs work. Very confusing and does not show claims. Otherwise service is great!
Insurer: MetLife
By: customer
claim processed and paid in ONE DAY
claim processed and paid in ONE DAY! Fantastic.
Insurer: MetLife
By: Greg