Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy Peasy
Submitting a claim was easy and the response was fast! Very content with the outcome of the process. Looking forward to the reimbursement to make a payment on my account. Thank you!
Insurer: Spot
By: Christopher Martinez
the claim submission process is so…
the claim submission process is so simple and the payment is always paid out within a reasonable time - MetLife makes taking care of my girl pup easy!
Insurer: MetLife
By: kristin g
Excellent and very fast service.
Excellent and very fast service.
Insurer: Trupanion
By: Joseph
The process was very simple
The process was very simple. The only difficulty I had was in how to pick what health problem it was. But after I got used to the list, it went much easier. I called once and the customer service person was very helpful. The reimbursement is quite quick as well taking about a week or so.
Insurer: ASPCA
By: Helen
Don’t hesitate purchase the policy …
There are not enough words that could describe my appreciation for MetLife Pet. They reimbursed us almost $5,000 for my sweet LuLu’s surgery. Every person I spoke with was knowledgeable and so kind and helpful. It was an easy process and so worth the money! I will never let any of my fur babies go without this insurance!
Insurer: MetLife
By: Leslie Rhinehart
Unfortunately my Lab has had a broken…
Unfortunately my Lab has had a broken leg and some mass cell tumors. MetLife was amazing in both situations. Never called or spoke with anyone. Just followed directions online and provided what they asked for and the check showed up.
Insurer: MetLife
By: Kevin R
Streamlined claim submission making it…
Streamlined claim submission making it easier now. The only thing I wish would come back is a comment field to manually enter text to explain why the claim was sent in. Payouts usually around 5 business days which is a significant improvement to prior.
Insurer: MetLife
By: Christi
Really helpful to have pet insurance
Really helpful to have especially to help take care of fur babies and quick turnaround for claims. Very understanding when circumstances occurs for the little ones.
Insurer: MetLife
By: Okami
I was happy with the service and glad I…
I was happy with the service and glad I had Spot Insurance to help cover my Frenchie, Brody, for the surgery he had. I didn’t understand the process but they helped me understand what I needed from the vet to get reimbursed.
Insurer: Spot
By: Nancy Harman