Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Their claim service is WONDERFUL.
Their claim service is WONDERFUL.
Insurer: MetLife
By: Diane Bachman
“I have had Spot Pet Insurance for…
“I have had Spot Pet Insurance for almost two years, and this was my first time using it. My dog became very sick and was diagnosed with pancreatitis. The reimbursement process was fast, easy, and hassle-free. I was very pleased with the experience.”
Insurer: Spot
By: customer
Very easy and good customer service
Very easy and good customer service
Insurer: ASPCA
By: stephanie
Great Customer Service!
Amanda was awesome! She had such a joyful voice, it was an absolute pleasure to talk with her. She was patient and took the time to answer all my questions. Amanda was so sweet. She made sure to let me know that her contact information would be included in her email and to not hesitate to contact her if I had any questions.
Insurer: Fetch
By: AF
Indy’s experience
My 18 week old golden retriever is our love and we hope to have her follow in our older golden’s paw steps to become a certified therapy puppy. I have 3 dogs insured with Trupanion and we love the peace of mind that when an emergency occurs we trust that our pups will have the best care. In the recent illness with Indy I was please that a good percentage of the claim was paid.
Insurer: Trupanion
By: Jacqueline Blachowski
I had an awesome representative
I had an awesome representative. He was super knowledgeable and kind. Everyone should experience customer service like this
Insurer: Nationwide
By: customer
Super easy for an online quote
Super easy for an online quote. Staff are knowledgeable and easy to talk to.
Insurer: Sonnet
By: Andreea
Heidi was very pleasant and helpful
Heidi was very pleasant and helpful, explaining everything to me, even when I misunderstood or forgot some details. She made sure that I had her direct line so that I could contact her directly in the future if need be.
Insurer: Embrace
By: Wendy
Customer service is awesome 🤩.
Customer service is awesome 🤩.
Insurer: Nationwide
By: customer
I struggled to use the app to submit my…
I struggled to use the app to submit my claim and wasn’t sure if it went through so I emailed it in. Once I did that, I received a quick confirmation of my submission, and the payment came quickly.
Insurer: MetLife
By: customer