Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Reliable and upfront
What I love is that they cover all illnesses and accidents, not just a finite list. You can choose the percentage of coverage you want and everything is transparent and easy to understand. Filing a claim is very easy and straightforward in the app, and their live customer service is prompt, helpful and courteous. I am very thankful to have this insurance, as a serious accident or illness can easily cost many thousands of dollars. They have also never raised my premium for using the insurance, they only raise it due to the animal's age. I am very happy with Pets Best and highly recommend them, but I also hope you will never need to use them.
Insurer: Pets Best
By: Andy G
Very easy and understandable
Very easy and understandable
Insurer: MetLife
By: Phyllis Clark
My agent set it up
My agent set it up. She recommended you and has good experience with your company.
Insurer: Prudent Pet
By: joseph.amaturogmail.com
100% recommend
100% recommend. Super easy to submit a claim and the money goes directly to my bank account. I used to be a vet tech and my greatest advice to anybody is insurance, insurance, insurance and don’t wait!! I’ve had Pets Best for about 3 years with my first dog and adopted a puppy back in December who I immediately added to our plan. Within 2months of having her she needed to go to the ER for urinary issues. Thank god she was covered. Every few months she’s had to go for labs and I genuinely don’t know what I’d do without Pets Best. Unfortunately, the vet just confirmed at her 1 year old appt she has kidney dysplasia. It’s not the diagnosis we wanted but I don’t have to worry about providing her with the best treatments/life because her insurance through Pets Best is so great. Thank you Pets Best!!
Insurer: Pets Best
By: BH
Claim was ok, insurance works quite good and fast
Claim was ok, on time, but a short question…Two weeks 3 emails and no answer from insurance, bad experience so far. After Trustpilot kind intervention, they contact us and provide all information and we are good now. From 1 to 4 stars! Thanks
Insurer: MetLife
By: CAROLINA GONZALEZ RIVERA
Excellent Customer Service
Art, my customer service agent was incredibly helpful. He clearly explained the policy and walked me through the application process. I am quite pleased.
Insurer: Nationwide
By: Katy P
Melanie was a great help
Melanie was a great help, answered all of our questions, making the overall experience great!
Insurer: Nationwide
By: Stephen Maag
Affodable pet insurance for the elderly an her 4 petshat impressed me was the lady taking…
What impressed me was the lady taking her time to fully answer my question and match me with a plan that covers my two cats and 2 dogs. And she got me discounts. Being a almost 70 year old and on a fixed income. Which is being able to afford coverage for my babiesM
Insurer: Embrace
By: Debra Martin
Process
Usually quite responsive to submitted claims. If they need other information, they do request it without wait. Customer service responsive and courteous
Insurer: MetLife
By: customer
Great customer service and very fast…
Great customer service and very fast turnaround with reimbursements. Communication is always polite and professional as well. I highly recommend Embrace Pet Insurance
Insurer: Embrace
By: Victoria BECK