Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
easy application
The gentleman I spoke with made everything easy to understand and he explained the benefits and process. The application process was easy.
Insurer: Nationwide
By: Helen H
Quick claim process
We've been with Healthy Paws for many years now. Yes, like everything else, they've made some changes — deductibles and reimbursement levels have shifted somewhat, that's what I've noticed most — but I can honestly say their claims processing has been impressively fast, not weeks later or even a week later, more like a couple of days, and their communication is pretty solid too. Having pet insurance has been a lifesaver, especially since my husband was laid off last year. We'd been paying into it for years without needing to use it much, if at all — until last year. Several vet visits for our elderly kitty, three monthly medications, and a specialist visit later, we are truly grateful to have a good portion of those costs covered. It really does take some pressure off when no money is coming in, and the last thing I want is for our fur babies to go without. So why five stars? Simple: Direct deposit is a bonus, but how quickly they process claims makes all the difference.
Insurer: Healthy Paws
By: Christine B.
Wonderful Customer Service signing up
I just enrolled my mini Australian Sheppard over the phone after months of looking at reviews and quotes. I had the pleasure of speaking with Nadine. She was friendly, helpful and a delight to speak with, which helped ease my mind on making a good decision. I hope I never have to use the insurance but if I do I look forward to a positive experience.
Insurer: Fetch Canada
By: Deanie
The representative was very…professional
The representative was very professional. He explained clearly all the details of my claim and its reimbursement.
Insurer: Embrace
By: Ana
Our first claim was processed smoothly…
Our first claim was processed smoothly and fast. The Vet chat line assisted us when the emergency happened and was very helpful. The payment for our claim was very fast and simple to setup.
Insurer: MetLife
By: Mariel D
Pumpkin pet insurance rating…
Generally good responsiveness to claims and prompt payments on approved items
Insurer: Pumpkin
By: Steven
submittted my first claims and received…
submittted my first claims and received efficient, timely response
Insurer: Spot
By: tl
Great service!
The customer service was very smooth and professional.
Insurer: Nationwide
By: Allie
What services are part of the policy
I spoke with Amanda Mello, for the information I needed to decide if I was enrolling my pet for the Pet Insurance. Amanda was very knowledgeable and answered all my questions without hesitation. Her friendliness and kindness was great. I felt like I was talking with a friend. Thank you Amanda
Insurer: Fetch Canada
By: C. Schweder
They are very thourogh and get it right…
They are very thourogh and get it right the first time.
Insurer: Fetch
By: Robert