Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The claim process was easy and…
The claim process was easy and communication was great. The payment came quickly. We are pleased with the insurance coverage and the customer service.
Insurer: Spot
By: Paula Miller
All my questions got answered
All my questions got answered Very well informed about services Signed up next day
Insurer: Sonnet
By: Randy
Appreciative pet parent
I’m very appreciative of how easy the interaction is and the prompt attention given to our claims is. Thank you for helping our pets.
Insurer: Trupanion
By: Wesley
Highly Recommended
I have been very pleased with Pets Best pet insurance. The claims are reviewed quickly and refunds arrive in a timely manner as well.
Insurer: Pets Best
By: Paige
All I know is that unfortunately would…
All I know is that unfortunately would fetch pet insurance it's okay do you guys got great customer service but when it comes to the benefits plan it sucks I'll be honest with you I mean I submitted $763 claim and got $182 out of that because you guys said that you were covering the $400 deductible if you only knew how bad we needed that money back financial wise we're hurting really bad and for you guys to just go ahead and take the first deductible killed us but I guess that's your way of showing how well that you care about your clients instead of us let it instead of letting us know that you're going to take this out and let us make that kind of decision instead of taking it out next time you decide to just do it right then and there so that being said me and my wife we're going to have to discuss on what's going on and see maybe we might have to cancel you guys we're not sure but your customer service is awesome because when I got disconnected from talking to the individual at customer service he called me back and I find that very professional so thank you you have a good day
Insurer: Fetch
By: Jesus Epps
Thoroughly satisfied
Thoroughly satisfied! Our Lily had surgery with pathology, and within 10 days our claim was processed and paid.
Insurer: MetLife
By: customer
I submitted a claim and from start to…
I submitted a claim and from start to finish it was easy and the response was quick. They explained the process and kept me updated with everything!!!
Insurer: Fetch
By: Iris
Aileen Andino at Fetch
Aileen Andino at Fetch was absolutely wonderful to work with while helping me get Coconut set up with pet insurance. She was patient, kind, and extremely thorough throughout the entire process. She took the time to explain everything clearly, answered all of my questions, and made sure I understood the coverage options before making decisions. Her customer service was excellent, and I truly appreciated how caring and professional she was. Thank you, Aileen, for making the experience so easy and stress-free!
Insurer: Fetch
By: Juanita Johnson
Good Value Good Customer Service
Stephanie was extremely helpful in finding the right plan and answering all of my questions. I was able to easily set up a time to discuss the plan options and my concerns, and am confident in the value and coverage of the plan I chose. Highly recommend!
Insurer: Prudent Pet
By: Keenan