Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very easy to send in reimbursements
Very easy to send in reimbursements. Prompt reply and reimbursement of covered services.
Insurer: Spot
By: M Ray
This is my first time filing a claim…
This is my first time filing a claim and it actually went better than expected. My dog had some tooth pain and they covered it seamlessly.
Insurer: Spot
By: Lindsey Wood
6 Stars!
If I could, I would give our claim experience 6 stars! Start to finish the process was easy, seamless and professional. Highly recommend Met Life Pet Insurance.
Insurer: MetLife
By: Kathy
I am happy whenever my pet has a vet…
I am happy whenever my pet has a vet visit because not only is he going to get a good report, but I know that the claim I file with MetLife Pet Insurance is going to be paid promptly. The filing process is easy and the website is very user friendly. Highly reccommend!
Insurer: MetLife
By: Phyllis Nelson
4 days to paid over a 3 day weekend!
This claim was submitted Friday before a long weekend. It was processed and paid in 4 days from submission or they took one working day. It’s a no games process, if you follow it. They have insurance explaining webinars on Wednesdays and answer case by case questions. I’m very pleased with their responsiveness thus far - as I have been with their other insurance products.
Insurer: MetLife
By: Maisie’s Family
Excellent customer service
Excellent customer service. Attentive staff.
Insurer: Healthy Paws
By: Ken Jones
Customer service reps are very nice and…
Customer service reps are very nice and helpul. However, it took 3 calls to get direct payment set up.
Insurer: MetLife
By: customer
Very responsive and easy to use!
Very responsive and easy to use!
Insurer: MetLife
By: customer