Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I shouldn't have to resubmit the dr.s…
I shouldn't have to resubmit the dr.s papers several times. I also should not have my vets office submit their paperwork several times either.
Insurer: MetLife
By: customer
This company is AWFUL
This company is AWFUL. They do not care about your pets wellness. Once my dog turned 9, they decided to add almost 100 dollars more to the premium because she is a “senior” who is otherwise healthy. They do not have customer service support managers. The only individuals you can call do not have full information and cannot full assist you. If you truly love your pets, you will avoid this company at all costs. Your fur babies deserve better!! Updated: I attempted twice for management to call me, was told it would take twenty fours and they did not attempt once. I will not make any additional call to this company as I attempted to resolve this months ago and was ignored.
Insurer: Healthy Paws
By: Brittany canino
Just all and all great service
Got my claim super fast. All and quite happy with the service
Insurer: Pumpkin
By: David
Healthy paws has been great paying for…
Healthy paws has been great paying for everything that my girl has needed. I do pay more for them than other companies but they cover all her physical therapy etc. Our premium jumped drastically this year due to turning 8, and they also dropped my reimbursement level and increased our deductible but I’m still sticking with them because they pay for so much and reimburse me quickly, often the next day!
Insurer: Healthy Paws
By: Cindy Gray
Responsive and very thorough customer…
Responsive and very thorough customer support and smooth claim process.
Insurer: Pumpkin
By: Deborah
reimbursement of heart worm meds
trying to get reimbursed for sempirica trio. a shipment i get every 6 months. you can (and likely do) track that. I submitted my invoice to get reimbursed, but the invoice did not show the item had yet shipped (it did later that day, but their system generated the invoice first). so you wouldn't pay it until i found proof of shipment. for regular cycles of drugs that are easily forecastable (and equally easy to see if there was a fraud - too frequent a request for heart worm meds), you shouldn't need that level of proof and cause me a 2nd time getting into the the system.
Insurer: MetLife
By: ATS
Fast and accurate results
Easy access to customer service staff and courteous responses. Quick resolution to claims.
Insurer: MetLife
By: customer
Great with claim experience and refund…
Great with claim experience and refund process
Insurer: MetLife
By: customer
Don’t waste your time or money
I had Pets Best insurance for my two dogs for years and the policies and experience were great. I recently got a policy for my new pup and the Customer Service has gone downhill drastically. I canceled my policy after one month because the claims process took several weeks for one simple claim, they kept claiming to need medical records, the vet then 5-6 times, they claimed to never receive them, even after one phone call they claimed they had been received, but waiting to go to the right department and then I guess those were lost somehow, what a complete waste of time and money. The company is horrible now.
Insurer: Pets Best
By: Kim
My wife and I cannot say enough…
My wife and I cannot say enough good things about ASPCA Pet Insurance. When our puppy, Coco Chanel, went through some troubling health issues, ASPCA was there for us every step of the way. During a stressful and emotional time, they made the insurance process incredibly easy and hassle-free. Every interaction we had with their team was filled with compassion, understanding, and genuine care. Claims were handled smoothly, communication was excellent, and we never felt like we were fighting to get the support we needed. Knowing that ASPCA Pet Insurance had our back allowed us to focus on what mattered most—helping Coco Chanel recover and giving her all the love and attention she needed. We are truly grateful for their outstanding service and highly recommend them to any pet owner looking for peace of mind and a company that genuinely cares about animals and their families.
Insurer: ASPCA
By: Angel Arce