Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Thank you Kassandra!
The rep was very kind and patient and answered my questions thoroughly. She made the experience comfortable
Insurer: Nationwide
By: Beth
The process and easy and all of the…
The process and easy and all of the ladies were friendly and knowledgeable about my new addition to our family.
Insurer: Prudent Pet
By: s.brannongmail.com
Parabo
Ease of applying and adding a 3rd pet. Web site easy to navigate.
Insurer: Nationwide
By: Bradley
Pumpkin has amazing customer service
Pumpkin has amazing customer service! You are always able to speak to a 'human- and not AI generated. Always address my claims in a timely manner and explanation I would recommend to anyone who has 'fur babies:
Insurer: Pumpkin
By: Victoria
We've been with you for almost 11…
We've been with you for almost 11 years. Always prompt payment for the appropriate claims and if I ever had questions ive always been able to call and get them answered.
Insurer: Healthy Paws
By: Stephen Capozza
Timely claim completion
Our claim was completed in a timely mannner and the reimbursement was outlined very clearly. I felt comfortable with all the decisions and feel we all worked together as a team in the best interests of my dog. I highly recommend Healthy Paws and would like to thank the representatives for all they do.
Insurer: Healthy Paws
By: Dan Fortunato
Very friendly staff experienced vet
Very friendly staff experienced vet, I feel my dog Deebo is in the best care!
Insurer: Pumpkin
By: JustAnswer Customer
Animal must be perfect to receive coverage
I will be canceling my insurance with Fetch. If your dog isn’t a puppy, don’t bother enrolling in their insurance plan. They’ll claim everything was a pre-existing medical condition. They profit off our monthly payments then deny any sort of coverage when you need it. Additionally, customer service is hit or miss. Some people take pride in their work and conversation, and others are just looking for a paycheck.
Insurer: Fetch
By: Blake Sheridan
Cat’s Dental Surgery
I sent in a claim for my cat’s dental surgery. He’s 11 years old, and his teeth just started falling out! The response to my claim was quick, and it was covered by Fetch. For such an expensive surgery, I am so grateful I had coverage from Fetch.
Insurer: Fetch
By: Sam
Kari the advisor was very helpful…
Kari the advisor was very helpful knowledgeable and a pure delight to talk to.
Insurer: Prudent Pet
By: chesterhrubieccomcast.net