Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pumpkin gets 5 Stars and deserves more...
I am taking the time to say what a wonderful job Pumpkin is doing supporting pet owners in their times of need. This company has it dialed in and keeps their promises. We are so grateful we have Pumpkin pet insurance on all of our pets, its been a true blessing. They processed our very large claim and paid it out with no questions asked. Thank you to whomever is sitting in those offices making decisions, you are providing an amazing service. 10/10 highly recommend.
Insurer: Pumpkin
By: Emmy's former parents
Fetch's Customer Service…
Fetch's Customer Service representative, Nadine was wonderful helping me complete the enrollment for my puppy Allie. She was very professional and answered all of my questions. Thanks again and looking forward to ongoing assistance with Allie's healthcare.
Insurer: Fetch
By: Sara
My experience with Pumpkin Ins.
I have had 5 GSD’s for the past 25 years. In the past 5 years I realize that having pet insurance is a must specially now days when veterinary expenses have more than double. When you have a pet (dog) like a German shepherd they become part of your family really fast and you will sacrifice any expenditure to see them well again. In my case my German Shepherd has had a couple of emergencies that require hospital stays and the charges were astronomical. Pumpkin ins came to the rescue very fast and reimbursed me for almost 90% of the charges after the deductible were met. Pumpkin has excellent customer service guiding you thru the claim process while speaking to a real person. I am very happy with pumpkin pet insurance as of this date.
Insurer: Pumpkin
By: Guillermo
The best insurance around
The best insurance around. They actually care about their customers and our pets! Even had an agent check in and ask how Kosmo was doing. Thank you again pumpkin!
Insurer: Pumpkin
By: Ariel
Scammers
This company is a complete scam. Their platform and app never work, it takes WEEKS to get a claim filed and there’s no way to get any information about the process, you will wait hours on hold waiting to talk to a real person, and when you finally do they all act like it’s not their job to help you. No one has answers. They deny everything you submit. There’s a reason all of their comments are turned off on social media.
Insurer: Pets Best
By: Rayne
Disappointing to say the least
To hear my rates skyrocketed, while supposedly getting 2 different "discounts", finding out I need to wait over a month to even hope for a claim processed, and virtually no option to figure out who's processing my claims or how to get in touch with them, feels wildly disappointing. I know pet insurance takes a bit longer but this is far longer than anywhere else I've found or looked at. I really wish I'd looked more closely.
Insurer: ASPCA
By: Beth Anne
This is out first time making a claim…
This is out first time making a claim and it was very easy and it is nice how they have an app to use which makes it better and we did it our claim on Sunday and we heard back already. We never had pet insurance before and so far it is paying off.
Insurer: Spot
By: Pamela Saari
Simple application and affordable coverage for my dog
The application process for my dog Keenan's policy was straightforward and easy to navigate. The rates are very affordable, offering a reasonable monthly premium and a solid 80% reimbursement rate. So far, the customer service and communication during the signup stage have been great. I'm happy with the experience overall.
Insurer: Nationwide
By: Glennadale Cole
Daniel was very helpful with giving me…
Daniel was very helpful with giving me information. It was a lot but he explain everything really well. I appreciate the help.
Insurer: Nationwide
By: Irene
10/10 Cristina!
Cristina was really great. She explained the product to me and even had to call me back due to a dropped call on my end. The prices were way cheaper than my current pet insurance provider. Very thankful!
Insurer: Nationwide
By: Sahara