Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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The rep was very nice and informative
The rep was very nice and informative. She answered all my questions.
Insurer: Nationwide
By: Rachel
The process was fairly simple by…
The process was fairly simple by uploading the documents requested. The number of days was fairly reasonable and the claim was paid according to the agreement.
Insurer: Fetch
By: customer
They are very helpful when you have a…
They are very helpful when you have a question about a claim. They go over our claims so we understand it better. Everyone is very helpful with
Insurer: MetLife
By: Norman L
Courteous
Courteous, knowledgeable and professional customer service.
Insurer: Nationwide
By: Robert Santana
Art was very knowledgeable
Art was very knowledgeable, helpful, and friendly.
Insurer: Nationwide
By: customer
Great customer service
Great customer service! Keep up the great work!!
Insurer: Prudent Pet
By: customer
He was great he answered all my…
He was great he answered all my questions and was very knowledgeable and pleasant.
Insurer: Nationwide
By: Sandy russo
Great experience
Amanda was very helpful and friendly! I appreciated her assistance and kind customer service!
Insurer: Fetch
By: Kye