Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Customer service was fantastic however…
Customer service was fantastic however despite being able to switch my reimbursement method to a new bank account it still got sent to the old one.
Insurer: MetLife
By: c9eac870-a528-4750-8a39-ae5a1c5e806a
Stay away
Stay away, this pet insurance will tell you one thing, take your money and when you go to use the insurance, lie with a smile.
Insurer: Trupanion Canada
By: Matt Trombley
Pumpkin is great!
Pumpkin was great to work with on my claims!
Insurer: Pumpkin
By: Karen
Great Customer Service!!!
The claim was handled very quickly and efficiently. Great company to work with!! I will keep my Rosie’s insurance with Spot! Thank you for helping make a difficult event easier.
Insurer: Spot
By: TAJEFFRIES
Amanda was such a good client services
Amanda was such a good client services, she helped me a lot. She explained everything step-by-step. I would love to have people like Amanda every time we call any company cause she was so present talk to. Thank you so much. Amanda, for being such a good person and a wonderful client's services.
Insurer: Fetch
By: Leonel Melgar
Supbar coverage
They do not cover any dental surgery. It doesn't matter to them how bad it is - even though it's a standard coverage for most good insurances. accerssing their portal is very problematic. To this day I couldn't access it. They changed their system nd made it worse. Save yourself some patience, time, and the money and pay out of pocket. Or get any other insurance. If you have a domestic cat, they are not worth it.
Insurer: Pets Plus Us
By: Andre
I was calling to cancel my policy
I was calling to cancel my policy. I spoke with Cammy and she was so very helpful. She helped me understand more details about my policy. It is because of her that I decided not to cancel my policy. She is amazing and so very kind and understanding. Fetch is lucky to have her on their team.
Insurer: Fetch
By: Lloyd Romero
Great experience
Great experience. Claim processed in a timely manner no questions asked
Insurer: Spot
By: customer
Trupanion is great to work with
Trupanion is great to work with, very few disputed claims, payment has been prompt. Everyone we’ve dealt with on the phone has been friendly and professional. We have been very happy with Trupanion!
Insurer: Trupanion
By: John Weed
Never ever had a claim issue for my…
Never ever had a claim issue fir my pooch! Reimbursement is very quick. Questions are always answered in a timely manner. I don't ever have to worry about Nikko not getting the care that he needs because it's not affordable. Majority of my friends a pet owners and I highly recommend MetLife to them.
Insurer: MetLife
By: Barbara Vitale