Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very easy to file a claim
Very easy to file a claim. And very prompt for payment. I am very pleased with the coverage for my pet and customer assistance when needed.
Insurer: MetLife
By: Orra Taylor
MetLife Pet Insurance has been wonderful!
MetLife Pet Insurance has been an awesome experience and great service. So grateful for the military discount they provide as well. Thank you!
Insurer: MetLife
By: Justin Thornton
Taken care of efficiently and in a…
Taken care of efficiently and in a quick manner
Insurer: Fetch
By: June
We have had Trupanion since we got our…
We have had Trupanion since we got our dog at 8 weeks old, almost 5 now and it’s the best decision we made. We either save money or break even at the end of year, but the peace of mind is unmatched. File claims is easy and reimbursement is always 1-2 days. We have even needed this when we traveled out of state.
Insurer: Trupanion
By: Yenel Valdes
Awesome service so easy at my vet’s…
Awesome service so easy at my vet’s office
Insurer: Trupanion
By: jan
Pets Best
Great company to provide pet health insurance. I have been a customer of theirs since 2019. They have been always professional and responsible when paying out my claims
Very easy to use and very quickly…
Very easy to use and very quickly reimbursed
Insurer: Pumpkin
By: Carrie
Pets Best coverage is the best!
My cat has HCM and we went for follow up blood work. She was diagnosed with a urinary tract infection and combining the claim did not cause any issues with submission. When I first started with Pets Best I was very impressed that I could build my own plan. Have always had great experiences with Pets Best!!
I had to hold for about 25 minutes
I had to hold for about 25 minutes, but Karen helped me very satisfactorily when we did connect. She listened, helped, and was very competent.
Insurer: Embrace
By: Erika Davis
Spot has been amazing
Spot has been amazing! I tell people all the time to get SPOT pet insurance. I wish human insurance worked similarly. They are easy to work with and seem to share the love of animals just as we do. They really are here to help and do what's best for your pet! We highly recommend!
Insurer: Spot
By: laura cook