Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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So easy!!!
Submitting claims for my dogs is so easy, I pay the vet with my Care Credit and Pets Best sends the payment directly to them. I love this, it makes keeping track of the medical expenses, for my six dogs, so easy! Amazing!!!!"
I Can't Recommend Pets Best Enough!
Usually, I dread dealing with insurance companies (doesn't everyone?!), but Pets Best has been a refreshing exception. We've had our policy for just under a year, and I genuinely couldn't be happier. The customer service has been outstanding, claims are processed promptly, explanations of benefits are clear and easy to understand, and reimbursements for eligible expenses arrive quickly. The coverage has been worth every penny of the annual premium—especially with a mischievous little puppy! I truly can't recommend Pets Best enough. We tell everyone how satisfied we are, and I hope they don't change a thing. I almost never write reviews, so please know that I mean every word of this one. Pets Best was recommended to us by several of my colleagues, and now I'm the one recommending it to my friends, family, and anyone looking to give their pet the best possible care. The greatest gift this insurance provides is peace of mind. When our girl needs veterinary care, we never have to hesitate or worry that the cost of an unexpected accident or illness will force us into difficult decisions. We know she can receive the best care available, and we don't have to carry the financial stress alone. That peace of mind is absolutely priceless, and it's why we'll continue recommending Pets Best to every pet owner we know. THANK YOU Pets Best for outstanding care :)
Insurer: Pets Best
By: JESSICA
Excellent Coverage, Prompt Reimbursement
"Been using your company for several years. For the past 8 months have made monthly claims for my dog's needed injections (which are life-changing). The initial approvals process was clear and prompt, and since then every monthly claim gets reimbursed within days of receipt. I couldn't ask for a better insurance provider!!!!!"
Claims Experience
Very fast payment and covered more than I thought I was going to get back! Very good customer service response too. Very helpful and personable!
Insurer: Adoro
By: Kent
Pet insurance review
The claim process for me was lenghty even though the site claims to process claims quickly. I feel they are looking for reasons to deny the claim. I would not recommend Pets best. They use to be better, i went by previous reviews but not now.
Insurer: Pets Best
By: Beverley
Fast claim processing without delays
I filed 4 separate claims for a cancer diagnosis in my pet, The first claim went to deductible and the subsequent 3 were paid rapidly and without multiple denials or questions. I am very pleased with the speed and process.
Insurer: Pets Best
By: Cynthia
Thank you for your assistance in…
Thank you for your assistance in covering Olive's hospital bills
Insurer: Pumpkin
By: Brad Hill
Great insurance and was simple after…
Great insurance and was simple after the six month records were finally obtained...easy to submit claims And easy to set up payment options
Insurer: Spot
By: Amy
Sonnet is absolutely horrible!!!
Sonnet is absolutely horrible! We were in an accident and not at fault. They didn’t check the area of the car that was damaged during the accident. It took 6 months and a lot of calling and emails for them to get it looked at. Then they denied it because the mechanic said “it’s been six months. I can’t say damage was done six months ago.”. Sonnet lied to me over and over and said I never told them about the damage. But CarStar Autobody had it in their notes that they informed Sonnet too. It’s all time stamped! But sonnet still refuses to fix it. I had to make an Ombudsman complaint about Sonnet. I told Sonnet to cancel my insurance and that I was switching to the Costco one and they refused to cancel it. DO NOT GO WITH SONNET!!!!
Insurer: Sonnet
By: Jeremy Smith
I was nervous when I got a $9600 vet…
I was nervous when I got a $9600 vet bill for my dog who ate two corn on the cobs. I paid the bill and when I submitted the invoice within 24 hours, it was already approved and a check was sent to me within three days. I’m very happy with my experience with Healthy Paws.
Insurer: Healthy Paws
By: Amanda