Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Always Looking to Deny
This insurance company looks for every opportunity to deny valid claims sighting one off comments as entire reasons to deny completely unrelated claims. They denied that my dog's claim for a needed surgery sighting "allergies are a preexisting condition" as the reason for the denial when the allergy to eating beef had nothing to do him developing a hematoma. Genuinely horrible to work with.
Insurer: Spot
By: Stephanie & Heather
Swift Claim Process
Company responded quickly and claim was received within 3 days of submitting!
Insurer: MetLife
By: customer
Efficient Carefree Coverage
Submitting a claim is straight forward with quick response and explanation. We have been very pleased with the coverage and continue to recommend Pets Best.
Insurer: Pets Best
By: Donald
It was easy to fill out the online
It was easy to fill out the online forms and the process was quick! Thank you!
Insurer: Fetch
By: MICHELLE
Simple and efficient process.
Simple and efficient process.
Insurer: Fetch
By: Virginia Ferguson
So Easy!
"I wish all human insurance worked liked this. The website is so easy to use and submitting a claim is very quick and easy. Pets Best using plain language, and very quick communication. Thank you"
Very satisfied
i an always grateful when processes go as planned. The claim, refund, and payment process was smooth and efficient. I filed my claim electronically, and within no time the refund came into my account; one week, maybe 2. No need to call Customer Service. Pleased.
Insurer: Pumpkin
By: Aline
Saved my twice!
My first Chiweenie, Ruca, got cancer and was in the hospital for 5 days with a bill of over $10,000.. Insurance paid 95% of the bill. My second Chiweenie, Sandy, got HGE and was in the hospital for 2 days and again, I got most of my money back. Both of those hospital stays would have had me in debt for years. Thank you Pets Best for saving my so much debt and allowing me to get treatment for my babies. I am a dog trainer and I tell ALL of my clients about Pets Best!
Poor process and unacceptable decline
I wrote this in the review previously but I was denied with my claim twice (once for the inability of Pets Best to secure summary records of my pet and second of denying a known accident as described in the vet records provided). The records was frustrating because I reached out to both clinics located in Wenatchee and East Wenatchee as a result of Pets Best stating the clinic was unresponsive. There were no attempts records by either offices. Once I was able to secure my pets records in a matter of 2 days with a simple phone call, those were submitted to Pets Best. Again, claim was denied due to EOB stating that the injury was not covered. This is a blatant abuse of policy coverages when a known injury was documented by my provider. I am continuing to work towards a resolution with Pets Best, otherwise I will be seeking litigation actions against the company to ensure others don't have to have this level of mismanagement of claims and lack of living up to the expected benefits of an insurance company. Unless resolved to my satisfaction, I will also start a social media campaign to bring this malfeasant action to light.
Lucy's surgery
My dog Lucy got really sick after getting a cat toy stuck in her small intestine. She was able to get surgery within 48 hours. Pet's Best took care of the financial end and let us focus on caring for Lucy and helping her make a full recovery.