Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Spot insurance has been pretty good so…
Spot insurance has been pretty good so far! Claims are quick to be assessed and deposited. I have had some issues trying to download the forms on their site though. Customer service has been helpful as well.
Insurer: Spot Canada
By: customer
awful customer service
awful customer service, awful claims department. they were never going to pay, even with 3 vets backing us why our claim should be approved. each call was a different thing we needed to submit and why it was denied this time. we had vet paperwork and letters from vet very specifically stating why out claim should be verified. managers were not any better. each call got worse. not sure if all pet insurance is the same BUT not worth the money or time. luckily my dog will be turning 3 in a few days and it has nothing to do with metlife.
Insurer: MetLife
By: Andrea
Insurance is very important even in such an unexpected situation.
Insurance are very important. Adopted my pet who looked very perfectly healthy and fine and went home. Applied for an insurance a week after adopting. Didn't expect the health got worse three weeks after adopting and eventually my poor pet has to be put to sleep. It was very traumatic and stressful - it put our strain on our finance on vet visit and emergency visit. I want to thank insurance for making this process less stressful and put our finance a peace of mind with refund and claims even though we are grieving for our beloved pet. It's important to keep medical record intact and documented otherwise.... it can delay payment.
Insurer: Spot
By: Clement So
Healthy Paws Pet Insurance was there…
Healthy Paws Pet Insurance was there for my dog Stevie when he was diagnosed with glaucoma and, after about six months of glaucoma treatment, had to have his right eye removed because the eye drops weren't working anymore. They were easy to deal with, and having this pet insurance made an extremely heartbreaking process a little easier. I highly recommend them.
Insurer: Healthy Paws
By: Corinna Stephens
Easy to submit and claim and get refund
Easy to submit and claim and get refund
Insurer: Fetch
By: Martha
Get accident only coverage for your pups!
My experience with Spot has only been positive. I’ve had accident only coverage for my 1 year golden retriever since she was a puppy, and unfortunately needed it after she had an intestinal blockage from eating out of the trash (typical golden). Spot processed both of my claims within 2 weeks, contacted my vets for me, and I received the money within 2 days after they finished their review. They provided peace of mind financially during a difficult time, and for that I’m grateful!
Insurer: Spot
By: Customer
So grateful to SPOT for being there for our girl
My kitty Buttercup randomly got really sick. She had a fever for over a week. Since we didn’t know why she had a fever, the vet needed to run several different tests on her which were SO expensive. I was SO thankful and relieved to have SPOT insurance during this time. It was so nice to be able to say yes to every test she needed, instead of worrying if we’d be able to afford it. Our Butters is all better now and we have been reimbursed. I can’t express enough how easy the claim process was. I’m just so happy with the experience.
Insurer: Spot
By: Ashlei Rupe
Rapid money response to emergency…
Rapid money response to emergency treatment for my dog’s treatment. Very grateful.
Insurer: Spot
By: Teachgbm
The exact coverage.
The choices of coverage are appropriate and applicable for each of my dogs.
Insurer: MetLife
By: Patricia Mayo
Denied new claims that were previously covered
Denied new claims b/c they said it's pre-existing. It something they were covering. Then I guess they just decided they would lose money on me; so they decided not to cover them anymore. I canceled my policy, wish i would have chosen a different company, b/c now his symptoms are pre-existing.
Insurer: Trupanion
By: James Carlin