Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Pets Best has literally saved Frankie's life
"Frankie has had Chylothorax since hid diagnosis at around 2yrs of age. The resulting surgeries were successful, however the condition damaged his heart and this last New Year's, at 5yrs old, he started showing severe signs of heart failure. He is now on lifelong, life saving heart medications that are very expensive. Pet's Best has literally saved Frankie's life, 1st during the initial diagnosis and treatment, then the resulting damage to his cardiovascular system and now with his ongoing lifesaving medications. Frankie is loved by an incredibly large fan base across the US and Canada and we, his family, and incredibly grateful to Pet's Best for allowing us to keep him living his best life."
Insurer: Pets Best
By: Jamie
Very easy to file-very fast payment
"I filed the claim and within two days I was notified, and a clear explanation of payment was given. I'm surprised, but very pleased with the speed of processing my claim, and payment."
Insurer: Pets Best
By: Barbara
Life Saving Experience
Back in 2024, my cat, Clover, went missing while I was away on military orders. Despite the tireless efforts of my family and community to bring her home, it took two long months before she was finally found. A resident spotted Clover lying on the side of the road and contacted animal control. When they arrived, she was in critical condition and was immediately rushed to an animal hospital, where she was given less than a 50% chance of survival. She was severely malnourished, so weak that she couldn't even lift her head, and desperately needed a blood transfusion. She was eventually transferred to another hospital that had her blood type available. The veterinarians were honest with us about her prognosis. Even if Clover survived, there was a possibility of permanent neurological damage, and she might never be the same cat we once knew. But we weren't ready to give up on her, and neither was her incredible veterinary team. We chose to give Clover every possible chance to fight. We knew her medical care could cost tens of thousands of dollars, but thanks to Pets Best, we were able to focus on giving her the care she desperately needed rather than worrying about how we would afford it. My family was responsible for only a small fraction of the total veterinary expenses. Today, Clover is living proof of what can happen when a family, a dedicated veterinary team, and a pet insurance company all come together to give an animal a second chance. And as for the possibility that Clover would never be the same cat again? The doctors were right, but in the most wonderful way. She's even more affectionate, cuddly, and kitten-like than she was before! I will forever be grateful to Pets Best for helping us give my baby girl the fighting chance she deserved.
Claims Experience
Wow! Your claims process is beyond unbelieveable! I cannot believe how fast the claims were opened, reviewed, processed and paid (keeping me informed the entire time). Filing the claims was super easy. I am truly impressed as this was the first time I have filed claims with Adoro and my first year being a customer.
Insurer: Adoro
By: Sheryl
Claims Experience
Everything was done in an incredibly timely manner. The process was easy.
Insurer: Adoro
By: Helene
Claims Experience
I was surprised the claim was processed so quickly.
Insurer: Adoro
By: Cheryl
Claims Experience
Very efficient and fast.
Insurer: Adoro
By: James
Claims Experience
Sense of urgency. Response in a very timely matter. Process of filing a claim very short and quick. Thorough explanations.
Insurer: Adoro
By: Deborah
Claims Experience
Adoro is unbelievably easy to get signed up with, easy to submit claims and extremely fast on paying claims. I would recommend 110% to anyone looking for pet insurance. I was really hesitant about getting pet insurance and researched many companies. I am so grateful I went with Adoro. We adopted 2 black lab puppies in August and I signed them both up for insurance. I really didn't think we would need it especially not in the first year, let alone in the first few months. One of our puppies has already had an ear infection and a mass tumor growth that had to be surgically removed. We are still waiting to see what the growth is and if further treatment will be needed. Needless to say we reached her $1000 deductible and Adoro paid their part for her surgery. For anyone on the fence about getting the pet insurance I highly recommend you get it.
Insurer: Adoro
By: Angela
Satisfied Customer
I've been a member with Pets Best since 2022. Submitting claims has always been easy and user friendly through the portal. I would say in the past 6 months, payments started being processed quicker which is nice. It's a relief to know that if something were to happen to one of my pets I can always get them the best care. I'll never have to make that tough decision of having to put my pet down because I can't afford the treatment which gives me peace of mind. I think if you have a pet, you owe it to them to provide them with a loving home and medical care. Getting pet insurance was the best decision I made for my pets. My employer started offering pet insurance at a group a group rate. I decided to stay with Pets Best because the other insurance had a cap on coverage (specific $ amount that they would only reimburse up to). I'm very satisfied and will continue having my pets covered by Pets Best insurance.