Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,794 total
Other Categories
WORST COMPANY EVER! DO NOT USE THIS CORRUPT COMPANY
After months and months of providing them copies of invoices, that were mailed, and emailed twice to the claim supervisor Sharon, there is still nothing happening other than their stupid email that says We are working on it, expect delays". Well, tell it to the State Insurance Board, the State Attorney General and our lawyers, that if you have a complaint against this company (that is owned by Crum & Forster Company and offered through PTZ Insurance Agency, LTD / Fairmont Specialty Insurance Agency and underwritten by United States Fire Insurance Company. I am tired of spending hours on the phone, and emails, and then being billed monthly for absolutely no service! And, get this now they will not allow myself or my husband to log into our account. After trying again today for an hour on the phone, using 2 different computers, 2 different phones, different passwords and this has gone on for months. Then the invoices I have sent to them they do not apply to our pets deductible because they say they never receive them, so we never get reimbursed! This company is scamming people left and right. Currently they owe us over $1220 dollars. DO NOT USE ANY OF THE PET INSURANCE COMPANIES OWNED BY THIS CRUM & FORSTER. Marc Adee is Chairman and Chief Executive Officer and will be hearing from many many clients.
Insurer: Hartville
By: Debbie
Horrible insurance for pretty much everything and uses loopholes to not pay out claims. Dedicated to not paying claims
Ok so I get they don’t cover basic wellness checks but I mean damn. Trupanion totally sucks. They deny cleaning with anesthesia but require you to have yearly dental exams lol. So you must pay full for exams and then when you go for cleaning if the Vet listed tartar at all they are denied for life. I mean I brush her teeth and try my best to keep them clean but she’s 8 and well dogs need professional cleanings once and while. I pay since she’s a puppy and this scam of an insurance literally has denied every claim . Here’s the best part. I’ve only put in 1 and paid the others because I knew they wouldn’t but something like this you would think they would at least give you a few hundred bucks towards it. So bottom line is what are they paying out on ? I wish I started a pet insurance company. Just collect peoples money and never have to pay out a single claim. I think that’s called stealing. I truly got this insurance for a big emergency but the more I look into it I don’t know what emergency they would even pay out on? Pet insurance is such a god damn scam it’s ridiculous and the vets are all in on it with them. Any honest one who was retired would tell you. So now do you drop them and then the next one declines everything because she’s now older and wasn’t with them since a puppy therefore everything will be called pre existing? Thankfully I can afford the bills so far for this one. I’m sure some out there got lucky or unlucky depending on how you look at it if your dog fit the criteria for a paid claim. That probably means it’s a very serious issue. Never heard a good word about this scam insurance company and would never buy a policy again or tell someone else to. Trupanion should be ashamed of themselves for taking money and raising premiums but never helping out with a single claim that I’ve ever heard of from anybody whose gotten it. Go with MetLife or I hear lemonade is decent. Just DONT get “Scampanion” ! You will pay and pay and they won’t settle a single claim unless maybe your dog needs some emergency surgery or something and I pray that it’s covered for you and your animal. Thanks for nothing Trupanion. You truly suck
Insurer: Trupanion
By: Mike
Cancer treatment
My dog was recently diagnosed with lymphoma, despite excellent prognosis both from the primary veterinarian as well as the oncologist, we would have been able to afford his chemo treatment, but having Pets Best in our corner made it possible, he is in remission right now and seems to age backwards, lots of quality of life left!
Insurer: Pets Best
By: Gabi
Excellent service
Every time I have had to submit a claim to Pet's Best it has been extremely easy and payment is prompt. They have been wonderful to work with and I a glad I chose the.
Thank you Pets Best
I am so grateful to Pests Best for processing my claim so quickly aftwe mt dogs surgery, and they kept me up to date and informed throughout the process! One less thing to have to worry about. I highly recommend Pets Best
Insurer: Pets Best
By: Cindy
Peace of mind
"Getting a puppy is exciting, but the worry about costs and unexpected events is not. I'm happy to say that my first puppy visit to the vet was a lot less stressful knowing that I had Pets Best insurance. The claims process was so easy, and the reimbursement timing was quick. Having Pets Best for my little guy is a win. "
So easy!
It was my first time filing a claim and I could not believe how easy it was! I just took a pic of the invoice and that was that. I received payment within a week. Fantastic!"
Timely payment
Been with pets best for 6 years and never once had an issue with getting reimbursed in a timely manner
Really poor provider!
Pets Best insurance gives the impression on its website that filing claims is quick and easy, but that is certainly not the case. I selected their premium package for my five year-old female Shih Tzu, because I believed it would cover most any type of wellness or surgical care required without any exemptions for pre-existing conditions. In reality that is far from the truth. First of all, when I submitted my claim, it indicated that all I needed to send was the paid invoice from the vet. It made no mention of any information or documentation requirement from the vet. However, my claim was initially denied because I did not provide information about the procedures performed. When I went back to my vet for this information, they were unable to provide it in an acceptable form for. Pets Best, which requires everything in PDF format. My request was delayed considerably while the provider contacted my vet by phone to get this information. PB also required separate submissions for every service, even if it was provided on the same day. In the end, even after the deductible, my reimbursement was far less than I expected. Even after the claim was finally approved I had to wait more than a week for the payment to appear in my checking account.. I will be looking for a different insurance provider for my dog.