Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,617 total
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Great easy and quick claim processing
Great easy and quick claim processing. If guidelines are met they always reimburse. I prefer Spot over many other pet insurances. Great coverage at a very affordable price
Insurer: Spot
By: Fizza
Quick response and turn around and good customer service…
After the claim form was filed along with all the veterinarian documents and receipts, they were very quick to send out the reimbursement insurance check. Spot on spot good.
Insurer: Spot
By: Ira Smith
Always help me with my claim and…
Always help me with my claim and refund. Thanks
Insurer: Pumpkin
By: Maria Roman
Great customer service!
Franklin Chappell answered all my questions related to the insurance application for my exotic pet and was very knowledgeable about the coverage details.
Insurer: Nationwide
By: Amy B.
Frustrating claims process
It took me months to be able to receive payment for my claims. Every interaction that i had led me to upload paperwork that was not needed and then denied. When I spoke with agents they asked for information that was already provided and on the website. I literally had to tell the representative where to find it. I finally managed to speak with a manager that gave me correct information
Insurer: MetLife
By: Dawn
How quickly claims are completed
How quickly claims are completed
Insurer: Spot
By: Lawrence Moore
Very easy to submit a claim
Very easy to submit a claim. Claim paid quickly.
Insurer: Spot
By: Janet Bicandi
Conflicting processing emails
Conflicting processing emails. One email said they couldn’t process claim after I received my direct deposit. Customer service LACKS! Spot is supposed to gather the information needed, not me requesting paperwork, procedure notes from my pets 6 years. Very disappointed.
Insurer: Spot
By: Cindy Fischer Dias
Had to give 1 star to post
Had to give 1 star to post. The WORST customer service ever. Don’t waste your money. They don’t want to pay claims. They actually wanted records from a vet that had been closed from 4 years ago.
Insurer: Embrace
By: merle berman
Spot is great
Spot is great! They are super fast at reviewing my pet bills/claims. I have never had any issue with getting my reimbursement. I also find their monthly rates very fair! I have been a Spot insurance holder for about 2 years.
Insurer: Spot
By: Adrianna Zell