Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Quick and easy claim process
My dog needs allergy shots and they’re quite pricey. I submitted my bill and heard back on the claim within a day or two, and the entire process and payment was completed in about a week. Super happy!
Quick response and claim time
Very Quick response and claim time. Easy to submit documents on computer or app. The only thing I would improve is the total cap per year, and the ability for my vet to submit everything.
Insurer: MetLife
By: Brooke
Timely reimbursement of any claims and…
Timely reimbursement of any claims and comfortable interactive experiences with customer care
Insurer: MetLife
By: customer
I’ve been very happy for 3 years
I’ve had pet’s best for 3 years and have been happy. The first year, the reimbursements took a little time which was fine. But they’ve sped up a lot which is even better. I insure 6 animals with them- 3 Belgian Malinois ranging in age from 5-13, a Belgian sheepdog (9), a Devon Rex (2) and a domestic shorthair cat (1). I plan to stick with them!
Insurer: Pets Best
By: Tara
Pumpkin was GREAT!
Called insurance company after one of my cats needed vet treatment. They helped me file. The paperwork explained how to send the medical bills to them and within three days I received a great portion of the payment back direct deposit to my checking account. The young lady who helped me was very pleasant and the whole experience was pleasant thank you pumpkin.!
Insurer: Pumpkin
By: Lynn Privett
Daisy Mae
Daisy Mae has been insured with this company for 12 yrs and fortunately we haven’t had to use it. Daisy Mae has recently been diagnosed with significant heart and lung issues so I have started submitting claims. So far I am pleased with the process and the staff are helpful.
Insurer: Fetch
By: Janet Correa
Great because the app is easy to use…
Great because the app is easy to use and communication is great when missing info for claims. Not great because the premiums are awfully high and keep going up.
Insurer: MetLife
By: customer
Ease of submitting my claim and quick…
Ease of submitting my claim and quick reimbursement. Great communication about status of claim as well.
Insurer: MetLife
By: Leah
I had a very disappointing experience…
I had a very disappointing experience with Figo Pet Insurance. I purchased this policy for peace of mind, expecting my cat's medical care to be covered when needed. However, when I submitted a claim for an ear infection that occurred after my policy became effective, Figo denied it, stating it was a pre-existing condition. My policy began on October 3, 2025, and there were no documented ear problems before that date. I appealed the decision and provided additional information supporting my case. I was told I would receive a response within about 30 days, but it has now been over 30 days, and I still have not received any update or decision on my appeal. It's frustrating to pay monthly premiums and additional fees for coverage, including the Vet Exam Fees add-on, only to have a claim denied under these circumstances. I expected a thorough, fair review and a clear explanation based on my cat's actual medical history. Based on my experience, I do not recommend Figo Pet Insurance. I paid for coverage expecting support when my cat needed medical care, but instead I received a denied claim and have been waiting more than 30 days for a response to my appeal. Because of this experience, I will be canceling my policy.
Insurer: Figo
By: Hasmik Movsisyan
PETS BEST IS A SCAM
After a routine checkup and blood work the Vet prescribed meds, no biggie. I submitted the paperwork then reimbursed a small fraction of what I paid the Vet due to "pre existing conditions". "BLOOD WORK" IS A PRE EXISTING CONDITION?! "A VET VISIT" IS A PRE EXISTING CONDITION?! "MEDICINE" IS A PRE EXISTING CONDITION?! To be clear, the quotes are what they deem PRE EXISTING CONDITION. How does that make sense??? If my dog had cancer, then brought her to the Vet, THEN the Vet says that she's had cancer for 4 years (before the policy started), then that is a PRE EXISTING condition. AVOID THIS CARRIER. False advertisement with their coverage.
Insurer: Pets Best
By: Sean Sabo